- Report: #1048237
Report - Rebuttal - Arbitrate
Complaint Review: PBNext
PBNext makes cancellation very very difficult, hides in in 6.4 of terms and service, must fax, cert mail, or email to cancel but must show proof of delivery acknowledgement to cancel Internet
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THis is to let anyone know that signs up for the 30 day trial for PBNext that in order to cancel the subscription BEFORE the 30 days is up, you MUST contact them directly through telephone call to 877-772-6398, certified mail, fax, or email and the receipt of this MUST be confirmed or they will charge you each and evey month until you contact them to cancel.
You MUST have your account number given at the time of the free trial and they will under NO CIRCUMSTANCES EVEN ON THE VERY DAY OF CHARGE issue you a refund for anything.
Be sure to read the terms of service FULLY and you only get these AFTER you sign up.
This is one of those "snake oil" NONcustomer service friendly companies. They take your money and "too bad for you" "just use it for the next month" attitudes.
They are NOT focused on anything but MAKING MONEY.
Here are tems to read BEFORE you sign up. At least here it is not hidden in a bunch of verbage.
6.4 Canceling Service, Termination for Modifications, Price Increases.
You may cancel your subscription to PBNext at anytime. For security reasons, only the verified account owner can cancel an account. We allow you to cancel many different ways, you may call 1-877-772-6398 and speak to a representative, mail us a certified letter requesting cancellation, send us a fax, or send us an email. Accounts will remain active until verification of the account holder has been completed. We do not provide refunds or credits for any partial monthly subscription periods. You may continue to use your PBNext service until the end of the paid subscription period. You will be billed for any usage incurred and not paid for at the end of the subscription period. PLEASE BE ADVISED: Any toll free and/or local number not ported away from PBNext prior to account cancellation will be released to the public pool for purchase by other users or carriers.
READ THIS BEFORE getting a trial account so you know HOW to cancel it and that you MUST cancel as the trial flips into a paid account automatically!
This report was posted on Ripoff Report on 05/03/2013 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/PBNext/internet/PBNext-makes-cancellation-very-very-difficult-hides-in-in-64-of-terms-and-service-must-1048237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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