• Report: #1006552

Complaint Review: PC CLEANER PRO

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: bobk49 — Taipei Other Taiwan
220 Newport Center Drive Suite 197 Internet United States of America


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I came across PC Cleaner 's free scan when searching on-line for a solution for my computer which had slowed down recently. I read their website and felt like it was a legitimate deal based on the accreditation's and reviews so I ran the scan.It showed I had over 28,000 problems with my computer.I paid the $39.94 fee with my credit card, a window popped up to call 1-877-522-8825 to" activate software" and the "fix all issues".The rep, Timothy Sanate in India, claimed he was a "Level 1" tech asked for remote access which I allowed but watched carefully said he fixed some of the problems and that a "Microsoft Certified Tech" would have to correct the rest. I was then directed to a "Level 2" female rep in India and after a lengthy convincing sales pitch agreed to the payment of a $255.00, I should have known better. I was then transferred back to a Western voice who took my credit card details again.Then I was connected to someone called Giovanni@ support who then took remote access to correct my problems which took about an 90 minutes to finish.I had already been on the phone for over an hour and he apparently fixed the problems. I questioned him about the supposedly "free service' that PC Cleaner Pro offers and he confirmed that is correct.Then I asked him if the $225.00 was a rip off and he answered YES. I very upset with the false claims and money this company has charged me.If it is not refunded in total I will take a class action lawsuit out.This case is one of many which I found out by logging into The Better Business Bureau of the Southland in Colton California.I have filed a formal complaint with them as have many others.

This report was posted on Ripoff Report on 01/31/2013 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-CLEANER-PRO/internet/PC-CLEANER-PRO-THE-COMPANY-IS-A-SCAM-AND-RIP-OFF-Internet-1006552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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