- Report: #823546
Report - Rebuttal - Arbitrate
Complaint Review: PC Care 247
PC Care 247575 Lexington Avenue, NY NY 10022 New York, New York United States of America
PC Care 247 Scare tactics - frenzied salesman - outrageous price for service New York, New York
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I was able to use my cell phone to briefly access the internet and found the first listing for a toll free number and a web address for microsoft-support.pccare247.com. I called the number and was immediately connected to someone in either India or NY - I am not sure where.
The PC Care 247 technician completely put the fear of God in me - he told me that my computer had been hacked - that bad people were using my IP address to do criminal things - that my bank account numbers, passwords and all financial transactions were in evil hands. The only way to fix it was to install some anti-MALware and that I could not wait another minute.
I was told it would cost $399.95 to fix my computer and provide me with 3 years of technical support for this computer. I was shocked at the price tag- I stated I thought this was high - that I would wait for my computer guy to look at it. I was never offered another price package with a lesser term limit or even a per fix price. I was told this was the only solution and that I was at risk - even if I bought another computer - my IP address was in jeopardy.
I questioned their affiliation with Microsoft and was told they were an authorized rep - I am not sure if that is true or not. They badgered me to move forward. They told me each minute I waited to make a decision was putting my computer in further danger - It was crazy and not knowing a lot about computers and viruses - I stupidly, moved forward with them.
I suppose the good news is the computer was fixed and became operational. All day though, I had a weird feeling that I was being ripped off. When I fnally had access to the internet and went on their website and saw lower based packages - fees for service only - I called their customer support hotline and was assured I was lucky that I received such a rich low priced offer.
I emailed the following day and asked to be charged for just the service they provided to remove the virus - i was told the price was $300 and that the 3 year service plan was only $99.95. I find that astonishing - that a simple fix that took them an hour (maybe) is $300 and a 3 year 24/7 technical support contract is just $99.95!!!
They have few published prices on their website - there is no way I can confirm that this is indeed the rate charged to remove the virus.
The salesman could not provide me with a price list or a quote - every quote is customized I was told. The salesman said he would refund the $99.95 only.
It is my personal opinion that this company is a ripoff and I think their tactics are forceful, frantic, frenzied and not right. All I can say is BE AWARE.
This report was posted on Ripoff Report on 01/16/2012 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-247/New-York-New-York-10022/PC-Care-247-Scare-tactics-frenzied-salesman-outrageous-price-for-service-New-York-Ne-823546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.