• Report: #827102

Complaint Review: PC Care 24/7

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  • Submitted: Mon, January 23, 2012
  • Updated: Mon, January 23, 2012

  • Reported By: Angel — Moline Illinois United States of America
PC Care 24/7
Internet United States of America

PC Care 24/7 Scare tatics and lying, Internet

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My netbook would no longer connect to the internet.  Considering I took it to school to take notes and do assignments, it wasn't that big of a deal when it stopped connecting a two weeks before winter break.  When the new semester started and found out one of my professors wants us to have a netbook/laptop in class to access the internet, so I decided that it was time to get it fixed.  After talking to the manufacturer, via a chat room on a different computer, of my netbook, they gave me a driver to install.  The driver did not work.  I was done chatting with the reps over the internet so I decided to google for a phone number, and accidentally discovered this company. 

After going through three reps, I got to a supervisor who figured out why it wasn't connecting and got it to work.  Then he asked permission to basically hack into my computer and work on it remotely.  I allowed it, thinking they were a legit company.  He opened some things and announced that my computer had been hacked.  He said that we needed a Microsoft certified technician to fix the problem.  He made it seem that it would be free as he was opening more and more things on my computer.  He then said the price, $160, and then quickly asked if there were other computers in the home. 

I told him there was one other one.   He said then that one had been hacked as well and he better take a look at it.  I was begining to get leery at this point because he was being forceful.  So I said I would have to discuss it with my husband because it was his computer, not mine. The supervisor than said that there were hackers out there accessing my checking account, my e-mails, etc.  He then said if my checking account got hacked, it would be on me because I didn't allow him to take care of the problem.  He also said that my e-mails could be hacked and used to harass others and I could go to prison because hackers are so smart that the police would never find evidence.

 I was done at that point.  If a supervisor at a computer repair company could find evidence of a hacker, then the police would find it. The supervisor, desperate at this point because I declined to pay the amount, started showing me that there were files missing.  After the call, I located the "missing" files.  He kept up.  I finally told him if a person wants to hack my computer, that's fine.  I don't do internet banking, I don't store passwords, and I don't save any personal information on my computer.  All a hacker would find are term papers and notes from various classes.  That's all!  I listen to security experts!    He became upset and said he will call me back after I have time to think.  I declined and told him the call was over. 

This report was posted on Ripoff Report on 01/23/2012 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-247/internet/PC-Care-247-Scare-tatics-and-lying-Internet-827102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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