• Report: #742560

Complaint Review: PC Care 247

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  • Submitted: Sat, June 18, 2011
  • Updated: Sat, June 18, 2011

  • Reported By: Scott — Lue Other United States of America
PC Care 247
Internet United States of America

PC Care 247 dell-support.pccare247.com.au Misleading, inciting panic, verbally asking security details for credit card. Internet

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For basic details on PC Care 247 (as a scammy service) scroll to final paragraph.



My computer was crashing and behaving strangely. I googled

'dell support' and called this company after viewing a very misleading link

that appears at the top of the google search page (dell-support.pccare247.com.au). I spoke with PC Care 247 employee Kavita Verma - I do not know if I can verify this name. 



At the beginning of the conversation I asked Kavita if the

number I had called was the online support service offered by Dell for their

customers. She told me it was. I have now discovered that PC Care 247 is not

affiliated with Dell in any direct service relation. Kavita asked for my Dell

computers service tag and my name. This further implied the false message that

PC Care 247 was some official service provider for Dell this is not the case.



After remotely inspecting my computer, Kavita stirred a

great deal of panic in me. Telling me that my computer had over 1000s viral

infections and a hacker file present. Through a remote sharing system she

showed me the apparent hacker file csrss.exe which she asked me to google

whilst on the phone with her. Google links tell you that csrss.exe can be a

Trojan file unless located in the folder C:\Windows\System32. In the panic of

it all I paid no attention to the latter detail (that it can be a harmless and

genuine windows system file). At this point Kavita said I needed to upgrade

my service subscription so more advanced technicians could work on this very

threatening problem and save my computer and security. I agreed to the

purchase. I entered the details of my my fathers AMEX card (with his

permission) online to purchase a service upgrade. Suspiciously the security

number would not fit in the online box. Kavita told me I could provide it

verbally over the phone. I should not have done this and my father has observed

an unrecognisable billing of $15 from the name David Keeping. The card has

been cancelled. I suspect his credit card information has been used illegally

and if the card had not been cancelled would continue to be charged in small

inconspicuous amounts.



Having upgraded my warranty (a warranty that I never originally

had with PC Care 247, but was falsly told I did) I was able to talk with more

qualified technicians that would be able to fix my computer. An Amar Mishra

worked on my computer through remote screensharing for about an hour and said

the problems were fixed. He contradicted Kavita in saying that there were 2

viral file when I asked about hackers and the thousands of viral files

(mentioned by Kavita) he could not confirm this. Soon after he fixed my

computer it crashed again, displaying identical behaviour that initiated my

concern. For seven hours in total, over the past two days I have been engaged

with PC Care 247 staff, trying to fix the problem. It is obvious that they are

not qualified and do not have the skill set to fix my computer. Over the

sessions they became increasingly despondent and now will not answer my calls.

There is now no service at all, anytime, from the (dodgy) 24x7 service I have

paid for. In my belief that PC Care 247 are fraudulent I do not want them to

ever access my computer again. I am concerned that they have installed

suspicious software on my computer and we be having this inspected by the

proper Dell service.



To cut a long story short, PC Care 247 lied about who they were,

mislead me into thinking my computer was under serious threat, failed to fix

the problems I described, and I suspect have used my fathers credit card

details inappropriately and without our knowledge. I feel that it is very risky

for anyone to get involved with the company.

This report was posted on Ripoff Report on 06/18/2011 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-247/internet/PC-Care-247-dell-supportpccare247comau-Misleading-inciting-panic-verbally-asking-secu-742560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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