- Report: #779919
Report - Rebuttal - Arbitrate
Complaint Review: PC Care 247
PC Care 247Nationwide United States of America
PC Care 247 laptops.support.pccare247.net Did not fix problem and wanted to charge, misleading that they represent Sony products on Internet Ad laptops.support.pcare247.net, Nationwide
*Consumer Comment: Not at all my experience.
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Well after talking to multiple technicians with foreign accents that I could not understand half the time, and 6 hours on the phone, they informed me that they were unable to fix the problem, but when I reminded them that I was told that I would not be charged they put me on hold and a supervisor came on and told me because they did some work on the Drivers that I would be charged. I was furious, and told them I would cancel any payment and that I had tape recorded my earlier conversation and this was a breach of a verbal contract. He put me on hold for 15 minutes with the most ear piercing music and came back on and said the charge was taken off my account.
At this point I have many concerns: They shadowed my computer so could they get my passwords?, They have my credit card information so could they charge to my account? I talked to my bank and they said to cancel the credit card in case they charge and I want to dispute the charge, which is a pain, because I have automatic payments for bills coming out of this card.
Today I talked to a legitimate Sony rep that fixed my computer over the phone in a matter of 15 minutes, and they said they would flag this company and report them to their headquarters for further investigation. I am really nervous about cancelling my credit card but even more nervous about them making false charges or hacking my computer somehow, has anyone had a similar experience with this company?
Kelly, Hermantown, Mn
This report was posted on Ripoff Report on 09/22/2011 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-247/nationwide/PC-Care-247-laptopssupportpccare247net-Did-not-fix-problem-and-wanted-to-charge-mislea-779919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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