• Report: #779919

Complaint Review: PC Care 247

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  • Submitted: Thu, September 22, 2011
  • Updated: Mon, November 14, 2011

  • Reported By: Kelly — Hermantown Minnesota United States of America
PC Care 247
Nationwide United States of America

PC Care 247 laptops.support.pccare247.net Did not fix problem and wanted to charge, misleading that they represent Sony products on Internet Ad laptops.support.pcare247.net, Nationwide

*Consumer Comment: Not at all my experience.

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The cursor on my Sony laptop, froze and I looked up Sony computer support and found PC Care 24/7 I thought they were a legitimate Sony representative so I called them. I told them my Sony was under warranty and asked of they could help me, the gentlemen said sure but it will cost you $59.00, because it is a driver problem that is not covered under your warranty. I asked them if they worked for Sony and they said yes, so I was angry but agreed to pay the money, and the gentlemen told me that my credit card would not be charged if the were able to resolve the issue.

Well after talking to multiple technicians with foreign accents that I could not understand half the time, and 6 hours on the phone, they informed me that they were unable to fix the problem, but when I reminded them that I was told that I would not be charged they put me on hold and a supervisor came on and told me because they did some work on the Drivers that I would be charged. I was furious, and told them I would cancel any payment and that I had tape recorded my earlier conversation and this was a breach of a verbal contract. He put me on hold for 15 minutes with the most ear piercing music and came back on and said the charge was taken off my account.

At this point I have many concerns: They shadowed my computer so could they get my passwords?, They have my credit card information so could they charge to my account? I talked to my bank and they said to cancel the credit card in case they charge and I want to dispute the charge, which is a pain, because I have automatic payments for bills coming out of this card.

Today I talked to a legitimate Sony rep that fixed my computer over the phone in a matter of 15 minutes, and they said they would flag this company and report them to their headquarters for further investigation. I am really nervous about cancelling my credit card but even more nervous about them making false charges or hacking my computer somehow, has anyone had a similar experience with this company? 
Kelly, Hermantown, Mn

This report was posted on Ripoff Report on 09/22/2011 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-247/nationwide/PC-Care-247-laptopssupportpccare247net-Did-not-fix-problem-and-wanted-to-charge-mislea-779919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not at all my experience.

AUTHOR: Anonymous - (United States of America)

I've been a customer of PC Care 247 for a year now, with 2 computers covered for any problems. Due to my irresponsible web use I picked up a virus last week. It messed up my drivers, not allowing my to print, or scan. I called at night and one of the techs spent 2 hours removing the worm, re-installing the printer and scanner. They helped me out of a jam last year when I signed up initially. The subscription was 235.00 for two computers for a year. They cleaned up the computer which was riddled with spyware. I only called them when I couldn't access my desktop. For me it has been a blessing, as I am not computer savvy. Having someone be able to log on and fix everything is exactly what I need, and what I pay for. They can be agressive for renewal of the service, but it has been well worth the money to be able to call any time of day to receive help. As to the claim they might steal data or hack a computer, I have never had any issues. They checked with me every step of the way before any changes were made to programs or anything was installed. They stayed on the phone with me the whole time, and I could see exactly what they were looking at on my computer.
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