- Report: #1021516
Report - Rebuttal - Arbitrate
Complaint Review: PC Charge
PC ChargeInternet United States of America
PC Charge Verifone Company charges for a "support contract" but give HORRIBLE customer support! Buy software somewhere else!!!! Internet
For all of this horrible Verifone happily charges me an annual fee to talk to anyone. Although the fee ( I think I just paid about $150-$160 to renew it) Doesn't break the bank I think is an insult to me or anyone who has to pay it for the horrible customer service. I haven't looked around but, in my opinion, anyone looking for payment software should ask about these "servicing" fee, typical wait times, and consider how much their own time is worth before choosing.
If you are thinking of Purchasing the PC- Charge software I would highly discourage you. If anything goes wrong with customer billing or, if you have even a simple question, you will spend hours on the phone and they will charge you for your time. I've been on hold now for 34.35 minutes as I write this.
This report was posted on Ripoff Report on 02/28/2013 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Charge/internet/PC-Charge-Verifone-Company-charges-for-a-support-contract-but-give-HORRIBLE-customer-sup-1021516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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