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  • Report: #1010746

Complaint Review: PC Connection

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  • Submitted: Fri, February 08, 2013
  • Updated: Fri, February 08, 2013

  • Reported By: JDIII_et_al — Albuquerque New Mexico United States of America
PC Connection
Internet United States of America

PC Connection Motherboard fantastic price verified at 2 places on company's web-site: Was bait-and-switch: Internet

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Customer: Was looking for Tyan Toledo i3210W (S5211) Motherboard - Socket 775 Model#: T211-0013

as shown at http://computers.pricegrabber.com/motherboards/TYAN-S5211G2NR-ATX-Server-Motherboard/m63688203.html/search=socket+775+motherboard+p956#tab=details which, if you go to the bottom of the page, clearly shows PCConnection has it for $7.17, and with shipping it comes to $20.60.

But when one pursues the "See It" arrow it goes to a page showing a different product:

Tyan Motherboard, ATX Xeon QC DC 3000 Mfr. Part#: S5211G2NR

as shown at http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=14999329&cm_mmc=Pricegrabber-_-14999329-_-New-_-GY0&ci_src=5784816&ci_sku=14999329

Both web pages show the same price, $7.17 (+ shipping).

PCConnection: We regret to inform you that this Tyan Toledo i3210W (S5211) Motherboard is no longer available for purchase. [continued below]....
..... We apologize. 

Customer: what about the Tyan Motherboard, ATX Xeon QC DC 3000? (same price)
 
PCConnection: We apologize but that is not available as well.

Customer: What replaces it that's socket 775?

PCConnection: The agent is sending you to http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=3403665&csid=.

Customer: $208.46! It clearly seems to me like bait and switch -- unless you want to sell it to be for the advertised price of $7.17.

Response to e-mailed complaint from PCConnection:

PCConnection: I apologize for the delay in getting back to you.  We do not have the product in stock so I had trouble verify what the item actually is.  It appears the item we had for sale at $7.17 is not the actual motherboard but an I/O shield for the Tyan S5211G2NR board. ... Thank you for taking the time to contact us. We appreciate the feedback and we try to make corrections whenever possible. The item has been removed from our website and this email has been forwarded to our staff in charge of website contact to review.

Sincerely, Julie
Website CS

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This report was posted on Ripoff Report on 02/08/2013 02:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Connection/internet/PC-Connection-Motherboard-fantastic-price-verified-at-2-places-on-companys-web-site-Was-1010746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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