- Report: #1167036
Report - Rebuttal - Arbitrate
Complaint Review: PC Experts 247 LLC
PC Experts 247 LLCInternet USA
PC Experts 247 LLC Duped into believing they were AVG Internet
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I had an issue with my computer (hacked) and AVG would not install. I contacted what I thought was AVG US. The technician identified himself as AVG tech support (complete with id number/name) and proceeded to repair my computer after I paid $159.95 for what I thought was an anti-hacker program/repair. I attempted to review my AVG account order history and the transaction was not listed. I contacted AVG US and was told that I had been scammed and that AVG would not have installed the software that this "AVG imposter" installed on my computer. I contacted the number the given to me yesterday after the repair and was told to call back later since there was no one there to assist me on Sunday (24/7 ?). I requested a refund due to the fact they fraudulently identified themselves as AVG tech support which they are NOT! I will call back and try to straighten this mess out on Monday. My advice to other consumers: Stick will companies recommended by Dell, Inc which is Dell Concierge service and support. Due to my experience, I will discontinue AVG US and only hope that Dell Concierge can help me get all this crap off my computer. I will also pursue a refund from PC Experts 247 due to their misrepresentation.
This report was posted on Ripoff Report on 08/03/2014 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Experts-247-LLC/internet/PC-Experts-247-LLC-Duped-into-believing-they-were-AVG-Internet-1167036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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