• Report: #721507

Complaint Review: PC TOOLS

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  • Submitted: Sun, April 24, 2011
  • Updated: Sun, April 24, 2011

  • Reported By: mesherman — Farmington Maine United States of America
PC TOOLS
Internet United States of America

PC TOOLS A company with a defective product and a corporate ethic of "let the buyer beware". Internet

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I installed PC TOOLS SpywareDoctor with Antivirus 2011 on my new HP Notebook (running Windows 7 Home Premium) immediately after purchasing the notebook.  As the days went by, I began experiencing unusual problems:  programs would suddenly run very slow and sometimes would lock up completely, requiring a hard reset to unlock the computer.

After weeks of tearing out what hair I have left, and spending hours with HP's tech support staff (I thought the problem was hardware related) I decided to remove the PC Tools software and see what happened.  Lo and behold, all of my problems disappeared!

I called PC Tools and related my experience and they basically let me know they couldn't have cared less.  The many hours I wasted and the work I lost because of their software didn't even elicit an apology.  All they would say was "Yes, we've experienced some problems."  My request for a refund of my purchase price of their software was denied.

It's really a detriment to the software industry to have a totally uncaring company like PC Tools in the software business.  I would strongly recommend that no one do business with PC Tools.

This report was posted on Ripoff Report on 04/24/2011 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/PC-TOOLS/internet/PC-TOOLS-A-company-with-a-defective-product-and-a-corporate-ethic-of-let-the-buyer-bewar-721507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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