• Report: #756766

Complaint Review: PC Tools

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  • Submitted: Tue, July 26, 2011
  • Updated: Tue, July 26, 2011

  • Reported By: Tim — Bloomer Wisconsin United States of America
PC Tools
Internet United States of America

PC Tools Auto Renewal BOGUS charge to my bank account, Internet

*Consumer Suggestion: PC Tools = Symantec

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We recently discovered a "renewal" charge of $29.99 to our bank account on-line.  The charge was from PC Tools.  A company we have never heard of offering a product we have never ordered or used.
Trying to contact them directly is a JOKE.  No customer support link, no phone number, no way to contact directly.
No idea how they gained access to our account (like so many others who shop on-line I suppose).
Any information on how to contact them directly and deal with an English speaking human being would be very much appreciated.

This report was posted on Ripoff Report on 07/26/2011 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Tools/internet/PC-Tools-Auto-Renewal-BOGUS-charge-to-my-bank-account-Internet-756766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

PC Tools = Symantec

AUTHOR: dum8d0g - (United States of America)

I did some digging around, and it looks like Symantec may be the parent corporation for PC Tools.  Here is some of the contact information I found...

PC Tools, Inc.
350 Ellis Street
Mountain View CA, 94043
USA

Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
US
Phone: +1.6505278000
Sales: 1-800-745-6054
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