Theresa
  • Report: #945709

Complaint Review: PCCARE 247

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  • Submitted: Mon, September 24, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: Terry — Dyer Tennessee United States of America
PCCARE 247
Internet United States of America

PCCARE 247 Mislead into believing they represented Norton. New delhi, Internet

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 My computer locked up from a virus supposedly from the FBI demanding that I get a money card and send them $200.00. I knew this wasn't right so I started trying to contact Norton. I finally found a number, 1-855-877-5849, which I called. I got a lady from India that assured me she was a Norton rep. After checking my computer she told me I needed to clean the IP address, clean transmission lines, clean the network and install a port blocker for $399.99. My question was why am I paying Norton and you want to charge me more, so I asked again if she represented Norton an she assured me she did.I am 63 years old and not really computer literate so I really didn't know if what she was telling me was true or not. After more discussion she lowered the price to $299.99 which out of pure frustration after talking to these people for so long and trying to understand them I purchased. I later found a number for live chat with Norton and I was assured by Norton that they had never heard of this phone number and they did not represent Norton. I guess I have been had but I have to wonder did I get scammed once or twice.

This report was posted on Ripoff Report on 09/24/2012 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/PCCARE-247/internet/PCCARE-247-Mislead-into-believing-they-represented-Norton-New-delhi-Internet-945709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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