- Report: #304976
Report - Rebuttal - Arbitrate
Complaint Review: PCDI
PCDIwww.pcdi.com Internet U.S.A.
PCDI rejected emails, on hold for over 2 hours and got no help Internet
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I emailed in one of my last assignments. It bounced back to me, so I tried over and over. Then I called the school and was on hold for over 2 hours (this isn't easy when you have two young children). Finally someone came on the line and said they couldn't help me...I had to call tech. support.
So, I called tech. support and was on hold for another 2 hours. After I spoke to someone I emailed my assignment and it magically went through. I got it back a few days later and failed, so I tried again. Once again, my emails started bouncing back to me.
So I called tech. support again. After being on hold for 2 hours as usual, they came on the line and told me that the problem was on my end and not theirs and they couldn't help me.
I called my ISP and they could find nothing wrong. I had my brother in law, who is a computer pro come over to help me and all he could come up with was that they were rejecting my emails.
So I called back and was on hold for the mandatory 2 hours. When I got someone on the line I asked for a refund and they told me no because I had completed half the course.
I tried everything to get a refund...I can't afford a lawyer. In October 2007 I got an email from PCDI stating that my time limit was up to complete my course and if I wanted to retake it I would have to pay again. NOT FAIR. I am out over $900 and I cannot afford it!
This report was posted on Ripoff Report on 01/31/2008 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/PCDI/internet/PCDI-rejected-emails-on-hold-for-over-2-hours-and-got-no-help-Internet-304976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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