- Report: #410259
Report - Rebuttal - Arbitrate
Complaint Review: PCRush.com
PCRush.com1235 E. El Segundo Blvd. El Segundo, California U.S.A.
Pcrush.com Sold refurbished GPS unit as new. Charged 15% restocking fee for return. EEl Segundo California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called Garmin. The customer service rep asked for the serial number on the unit. He then informed me that the unit I bought as new was actually reconditioned. I called PCRush.com to ask what I should do.
PCRush.com told me that they charge a 15% restocking fee for returned merchandise and I would have to pay for the return shipping. I told them that I refused to accept a 15% charge to restock a broken, reconditioned item.
I retuned the GPS on December 10, 2008. I did not send in the required return form. To access the form I would have had to click on a little box saying I agreed to the 15% restocking fee. I did not agree to this very unfair charge for the return of a broken product. I returned the unit with just a letter stating the problem with the GPS and my expectation for a full refund.
I did not hear from PCRush for almost a month. I knew the GPS had arrived since I shipped it UPS and could track it.
I disputed the charge on my credit card and contacted the Better Business Bureau. I am sure that selling a reconditioned item as "New" is illegal.
Today, January 9, 2009, I got an email from PCRush saying that my credit card had been credited the amount I paid for the GPS minus the 15%.
I will continue to attempt to get my 15% charge even though it is not a huge amount. I am sure that PCRush assumes that customers will be so happy to get any money refunded that they will forget about the 15% restocking fee.
Be forwarned. This company is dishonest. There are many glowing reviews online about PCRush.com. Read ALL reviews. Many are similar to the one I am posting. Most complaints seem to involve refurbished GPS units.
Meanwhile, I went to Target and bought a Garmin GPS for $179. The next day it went on sale for $119. I went back to Target with my sales slip and they instantly refunded the difference to my credit card. The GPS turned out to be much less expensive than the one I bought from PCRush.com and it works!
This report was posted on Ripoff Report on 01/09/2009 06:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/PCRushcom/El-Segundo-California-90245/Pcrushcom-Sold-refurbished-GPS-unit-as-new-Charged-15-restocking-fee-for-return-EEl-Se-410259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.