• Report: #517471

Complaint Review: PCS Business Forms

  • Submitted: Fri, October 30, 2009
  • Updated: Fri, January 22, 2010

  • Reported By: S. W. — Silver Spring Maryland United States of America
PCS Business Forms
8818 Windhaven Road Ooltewah, Tennessee United States of America

PCS Business Forms John and Christina Harris PCSBusinessForms.com, businesschecksusa.com Ooltewah, Tennessee

*General Comment: Nuts isn't the word

*Consumer Comment: completely agree

*Consumer Comment: Beware

*UPDATE EX-employee responds: John & Christina Harris are Crooks

*Author of original report: Not only fictitious and scam artists, but vindictive to boot!

*REBUTTAL Owner of company: Actual Facts

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Beware this scam operation! The owners, John and Christina Harris, will breach their own terms and then be abusive/bullying if you try to cancel. this is a home-based scam that presents itself as a "real" printing company. If you have any doubts, just take a look at their BBB rating. It takes a lot of effort to get yourself an "F" with the BBB!

This report was posted on Ripoff Report on 10/30/2009 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/PCS-Business-Forms/Ooltewah-Tennessee-37363-6515/PCS-Business-Forms-John-and-Christina-Harris-PCSBusinessFormscom-businesschecksusacom-O-517471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Nuts isn't the word

AUTHOR: rloftonbrown - (USA)

These people are nuts.  They curse and scream and very vindictive.  Heaven help them or people who do business with them.  Also Christina uses the alias of Betty Chitty
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#2 Consumer Comment

completely agree

AUTHOR: Gleich - (United States of America)

This couple is c-r-a-z-y!  John screamed at me over the phone saying I was a failure in life (he sells stamps) and angrily asked if I wanted to see him spank his wife!  Avoid like the plague! 
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#3 Consumer Comment


AUTHOR: rloftonbrown - (USA)

These people are scam artists and have serious issues.  They use several alaises one of which is Betty Chitty.

If you question this man (John Harris) he becomes very irrate and abusive.  She is very vendictive and now has your credit card and banking information.


I have had to get the police involved in my issues.

 Check our their BBB rate of F

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#4 UPDATE EX-employee responds

John & Christina Harris are Crooks

AUTHOR: Marie - (U.S.A.)

I have to agree with you when I worked for them they would want me to put false charges on customers orders and then holler and cuss at the customer when they got mad. They are both liars and they will try to lie on a person and ruin their business. I witnessed this several times when a customer called them. They are a homebased business SCAM and there are several complaints and scam reports about them on other websites. They both have had criminal charges before.


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#5 Author of original report

Not only fictitious and scam artists, but vindictive to boot!

AUTHOR: S. W. - (United States of America)

I wanted to update this with an additional little "beware!" After filing a ripoff report on this company, they used information that was supplied to them in the ordering process to create their own bogus ripoff report about my company. Luckily for me, their facts were very wrong and my clients know better, but this sort of vindictiveness and complete disregard for both confidentiality and the truth is indicative of what I experienced in my dealings with this company.
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#6 REBUTTAL Owner of company

Actual Facts


This customer placed her order on our website on 10/13/2009 at 4:16PM. All orders after 2PM are considered placed the next business day. She placed her order with a custom logo. Our website states that while logos are free, we require 4-6 business days for processing. The artwork the customer provided was sub-standard and required alot of cleanup work.

We sent the proof to her on 10/20/09. She did not review until 4:59PM on 10/21/09. At this time she requested changes to the imprint and sizing changes. Our art department closes at 5PM so we made the changes and sent her the revised proof on 10/22/09.

The problem seems to have started when our proof software sent her a proof reminder at 12:02AM on 10/22/09. We received the following email at 6:26AM on 10/22/09:

"I will be unable to access that until next week but i sent a detailed email about revisions. Can't you revise or at least respond to my questions via email?? If not, just cancel the order. I am not impressed at having a lengthy email completely ignored."

We replied back that we had not ignored the email and that we were working on a revised proof from changes she sent at the end of the day. That revised proof was delivered to her less than 24 hours after receiveing her revisions.

At 2:37PM on 10/22/09, she sends another email copied below:

"I was responding to an email from you that was sent after I made my request and which didn't address it at all, and the tone of this email annoys me even more. Cancel the order and refund my card. I will order checks from one of the 10,000 other check companies that value customer service. Please send the refund receipt to this address, but I require no further correspondence from you."

The email she refers to that did not address her issues was the automatic proof reminder notice sent from the proof software. The purpose of this reminder is to advise customers of waiting proof approvals. We advised the customer that we do not accept cancellations and that the order would remain on hold until the proof was approved. Apparently, the customer had scheduled a cruise and was scheduled to be out of the country.

Our proof system sent emails to her reminding her of the proofs needing to be approved so she sends this message on 10/24/09 at 2:19AM:

"As stated previously i am out of the country. Had you sent the proof within two biz days of ordering as promised I would have been able to view it and get this straightened out then. As it is I am far from pleased with your company and either you WILL cancel or I will simply dispute the charge a d refuse the order. Please stop sending emails my assistant has to rummage through, and definetely stop calling my cell phone. The more you cost me in her time and my roaming charges, the louder and more prolific my complaints about your company will be when I return."

We reminded the customer of our terms regarding cancellations and told her the order remained on hold while waiting her approval. She then sends the email below on 10/30/09 at 3:15PM:

"I am writing to inquire as to whether or not you plan to issue a refund for the order that has been canceled and that hasn't been printed or if I need to go ahead and start proceedings against you. Judging from your F rating with the BBB I get the feeling you're very happy being scam artists, but I did want to check one last time to see if you were ready to do step up and begin doing the right thing."

We once again told the customer that her order is on hold pending her proof approval.

In short, the customer agreed to our terms and formed a contract with us. We did work for her in a timely manner and inside the estimated timeframes listed on our website. She seemed frustrated by the fact that she had not prepared herself by ordering so close to her cruise vacation. We also offer a expedited service for customers in her situation that would have insured she received her proof and order shipment all within 24 hours. She declined this service at the point of ordering. The charge for that service is a nominal $25 to cover our overhead costs of running an overtime shift, as not to delay other customers orders.

The customer is attempting to use Rip-off report to influence our policy in her regard. Every business is entitled to its policies and procedures. This was not anything we hid from the customer and the website will not allow orders to process until our terms and conditions are agreed to. We are sorry the customer did not leave herself adequate time to process her order prior to her leaving for vacation but that is something that is beyond our control.

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