- Report: #234611
Report - Rebuttal - Arbitrate
Complaint Review: PENN WARRANTY
PENN WARRANTY1081 HANOVER ST WILKES-BARRE, Pennsylvania U.S.A.
PENN WARRANTY I WILKES-BARRE Pennsylvania
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PEEN WARRANTY IS THE ABSOLUTE WORST COMPANY IVE DEALT WITH.THEY PAY VERY LITTLE TOWARDS THE COST OF SOME REPAIRS,THEY NEVER PAY DIAGNOSTIC FEES,(THE TIME IT TAKES MY MEN TO FIND OUT WHATS WRONG WITH THE CAR)THEY NEVER PAY FOR FLUIDS I.E. OIL, ANTIFREEZE,BRAKE FLUID,POWER STEERING FLUID,TRANS FLUID
THEY ONLY WANT TO PAY MY COST ON PARTS, LEAVING THE CUSTOMER TO PAY THE DIFFERENCE, THEY NEVER PAY THE SHOP LABOR ITS ALWAYS 15 DOLLARS OR SO LESS LEAVING YOU THE CUSTOMER TO PAY THE DIFFERENCE
THEY TAKE HOURS TO GET BACK TO US SOMETIMES
LEAVING A CAR DISASSEMBLED ON THE LIFT AND THEY ALWAYS WANT SOME KIND OF DIAGNOSTIC PRINT OUT OF WHATS WRONG WITH THE CAR SO MUCH IN DETAIL YOUD HAVE TO BE A NASA EMPLOYEE TO FIGURE IT OUT WHICH MEANS MORE ADDED COST TO THE CUSTOMER
I HAVE TO SPEND AND HOUR ON THE PHONE DEALING WITH THEM EVERY TIME --WHO PAYS FOR THAT? I DONT BELIEVE THEY ACTUALLY HAVE EMPLOYEES WHO KNOW ANYTHING ABOUT AUTO REPAIR THAT IS WHY WE DO NOT ACCEPT THERE WARRANTY COMPANY ANYMORE IN OUR SHOP
I CANNOT TELL YOU HOW MANY PEOPLE HAVE COME INTO MY SHOP THINKING IM COVERER UNDER WARRANTY, THIS SHOULD BE O.K.
ONLY TO BE CRUSHED BY PENN WARRANTY AND THERE WARRANTY THAT VIRTURALLY COVERS 1/3 OF THE COST OF THE REPAIR
This report was posted on Ripoff Report on 02/06/2007 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/PENN-WARRANTY/WILKES-BARRE-Pennsylvania-18706/PENN-WARRANTY-I-WILKES-BARRE-Pennsylvania-234611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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