- Report: #173958
Report - Rebuttal - Arbitrate
Complaint Review: PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter
PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter2916 Springfield Rd Store # Broomall, Pennsylvania U.S.A.
PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter ripoff, liars, scam artists, they know how to increase SALES by not performing services that they sell, poor service Broomall Pennsylvania
*Consumer Suggestion: Simply go to another Pep Boys to have your Road Hazard honored.
*Author of original report: Staffing Problems or Poor Customer Service
*Consumer Comment: Maybe they did have a staffing problem.
I arrived at the service area and waited several minutes before a service rep (Brian) appeared and asked how he could help me I explained that I had a flat tire and needed it repair. Brain hesitated and stated that he may be able to repair it by closing approximately 6 PM (6 hours to get a tire repair?) but he couldn't guarantee it.
I again explain the situation to him but it seem like he was getting sharp with his answers and were very short. I informed him that I was going to contact the Pep Boys main office he didn't care and why should he....
At the present time I have six vehicles and three of them have Pep Boys brand of tires on them with the Road Hazard Warranty (now I'm very sorry that I got) which when purchased I was informed from their sales person that this would avoid these kinds of problems YEAH what a great sales pitch.
I have been shopping at Pep Boys for over 40 years and have never before experience anything like this. I walked around the bay areas and only saw 3 people not working but talking? I guess that they were really working hard also there was no one that I could see working the tire machine again staffing issues?
I felt that this was not the way a lifelong loyal customer should have been treated so I took the wheel and tire to one of their competitors (R. S. Strauss) a few miles away and they repaired it within 45 minutes.
Now I know what buyer beware means..... Don't shop at Pep Boys...
This report was posted on Ripoff Report on 01/30/2006 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/PEP-BOYS-SUPERSTORE-Pep-Boys-Automotive-Supercenter/Broomall-Pennsylvania-19008/PEP-BOYS-SUPERSTORE-Pep-Boys-Automotive-Supercenter-ripoff-liars-scam-artists-they-kn-173958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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