- Report: #394141
Report - Rebuttal - Arbitrate
Complaint Review: PEPBOYS
PEPBOYS2384 Plank Rd. Fredericksburg, Virginia U.S.A.
PEPBOYS PEPBOYS NON-EXISTANT CUSTOMER SERVICE AFTER THE SALE !! READ BEFORE YOU BUY !! Fredericksburg Virginia
*Consumer Comment: to the employee
*Author of original report: In PepBoys own words ... "Proper proceedures"
*Author of original report: Pepboys claims "Proper Proceedures"
*UPDATE Employee: Proper procedures
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Last month, I needed tires on my truck so, again, instead of dealing with NTB, I checked PepBoys and they were still running their "Buy 3 Get the 4th Tire FREE" deal. Well, I didn't really feel that it was a bad deal even having to buy all the other services to "qualify" for the rebate so, another $553.98 for tires, Road Hazard, etc. ( No Alignment contract though ) and sent in the rebate forms .... Its been a month since submitting the rebate and the website shows that they are still "Processing" my request. That's not the problem with PepBoys though ... This is the IMPORTANT PART !!!
During both PURCHASES ( when we were spending HUNDREDS of dollars ) PepBoys Sales and Service were GREAT ... they were prompt and professional and made sure we were happy ... and they were busy with MANY customers during those SALES transactions. Yesterday ( November 22, 2008 ), we took my wife's car back to PepBoys to have the tires rotated and balanced and check the front end alignment ( the services that we had paid for in July ) We were checked in at 1:43 p.m. and were told that it would be "1-1/2 to 2 hours" ( even though they didn't seem to be that busy ). We checked our watches and walked around PepBoys for a while, then walked down the highway to have lunch and then walked a little farther to walk through Home Depot ( just to kill some time since we were effectively stranded ).
At 3:40 p.m., we returned to PepBoys to find our car in the EXACT location that we had left it. We went inside and inquired about our car. We were then told ( after they had located our Work Order ), we were told that we would be pulled in next and it would be ANOTHER 1-1/2 to 2 hour wait !! Angry ( because they were obviously dragging their feet to provide us with the services that we had already paid for ) and frustrated because I had chosen to deal with them instead of NTB, I told them ( and the Service Manager, Mark Franich was standing right there ) that I should have spent the extra money to begin with and stayed with NTB where I had ALWAYS gotten good service. I then threw my copy of the Work Order at them and demanded my key. It was given to me without a single apologetic word from ANYONE ( including the Manager ) and I told them that I would contact PepBoys Corporate to file a report ( which I have done. PepBoys Case # 12277 ) and would NEVER deal with PepBoys again for ANYTHING. After leaving PepBoys, we took the car ( and will take the truck ) to NTB and paid an ADDITIONAL $68. for a "Lifetime Tire rotation and balance" service contract. I have also demanded action from PepBoys to refund my payments for these service contracts since we can't seem to have any of the PREPAID work done.
Of course NOW, that I am filing my OWN RipOff Report, I see that I am just one of many who know how PATHETIC PepBoys is.
BOTTOM LINE: PepBoys promises the world when making the sale but BUYER BEWARE, after they have your money, they treat you like dirt !! No excuses, no apology, just "take it or leave it". Learn from MY experience, spend a little more ( at NTB ) and get a WORLD of better service AFTER the sale !!!
Ruther Glen, Virginia
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This report was posted on Ripoff Report on 11/23/2008 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/PEPBOYS/Fredericksburg-Virginia-22401/PEPBOYS-PEPBOYS-NON-EXISTANT-CUSTOMER-SERVICE-AFTER-THE-SALE-READ-BEFORE-YOU-BUY-Fre-394141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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