- Report: #723628
Report - Rebuttal - Arbitrate
Complaint Review: PETCO
PETCO3264 Buford Drive, Suite 110 Buford, Georgia United States of America
PETCO Poor Customer Service Buford, Georgia
*REBUTTAL Owner of company: Petco
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I had called the previous day and confirmed that they had the item in stock. I asked the employee, Raynisha, for the item of which was locked in a display case. I was told they a night manager took the keys home with him and that was the only key they had and that the manager would not be in until 4 PM and I would have to come back. Raynisha and a unidentified male employee stated that the night manager often takes the keys home with him. I was amazed at how unconcerned these employees acted. I was furious that I made a 25 mile trip to this store for a item that the store had and that I could not buy. The
employees offered no apology or nothing. PETCO lost a sale for the battery, and for a 50 Pound bag of dog food and a box of K-9 Advantage 2. They lost $70.00 in sales due to their incompetence. I called Petco Customer Service, a Jerry in the Philippines, answered my call. I gave him all the details and asked that a manger for PETCO call me. Jerry took all details and said that he would escalate this complaint to a General Manager. 24 hours later, I have not received any response. I also sent a email to their customer service link on the PETCO website on 4/28/11. I did receive a confirmation that they received my email. No other response received.
This report was posted on Ripoff Report on 04/29/2011 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/PETCO/Buford-Georgia-30517/PETCO-Poor-Customer-Service-Buford-Georgia-723628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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