• Report: #395651

Complaint Review: PETCO

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  • Submitted: Fri, November 28, 2008
  • Updated: Fri, November 28, 2008

  • Reported By:Melbourne Florida
PETCO
Wickham Rd Melbourne, Florida U.S.A.

PETCO Inexperienced, untruthful, uncaring Melbourne Florida

*Consumer Suggestion: typical for petco

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After I read the rip off report regarding this Petco I felt I had to document my awfull experience. I brought my Cavilier King Charles Spaniel to Petco to ne groomed. I specifically discussed the fact that a main characteristic of a Cavilier King Charles Spaniel is the shaggy hair around their paws. I specifically stated not to cut the hair around the paws.

I even left my cell phone with the groomer if they encountered any problems. When I picked up my dog all the hair was shaved off the paws. I was horrified. They told me someone tapped on the glass while the groomer was cutting around the paws & the scizzors slipped, Instead of calling me the groomer shaved all the hair off the paws, top & bottom. It has been more than a year & the hair has never grown back to the characteristic of the breed. I will never take my dog there again...

Debra
Melbourne, Florida
U.S.A.

This report was posted on Ripoff Report on 11/28/2008 12:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/PETCO/Melbourne-Florida-32940/PETCO-Inexperienced-untruthful-uncaring-Melbourne-Florida-395651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

typical for petco

AUTHOR: Cat - (U.S.A.)

I used Petco once for my collie and beagle once. After that I went back to Petsmart. I had always used them, but since I have a major disabitliy I thought I would try Petco since it moved in across our subdivision. Never again. I took them in on a "slow day" or so they said. It took 8 hours to get my dogs back. I spent more time calling and waiting and when I finally picked them up they had fleas everywhere! Never again. I had to deflea them again, which is not cheap these days and when it came time to groom them agian, I went right back to Petsmart where they had gone since they were young. I've never had a problem there, they know my dogs and they love it there. I am always in and out within 3 hours max.They are not hard to groom and are sweet dogs. It is worth going a few more minutes out of my way.

By the way I used to live and work in Melbourne!
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