- Report: #502783
Report - Rebuttal - Arbitrate
Complaint Review: PETLAND OF NOVI MICHIGAN
PETLAND OF NOVI MICHIGAN27200 Novi Rd. Unit 106 NOVI, Michigan United States of America
PETLAND OF NOVI MICHIGAN Petland charged me $2800 for a dog that died 21 days after I brought him home. NOVI, Michigan
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We went to Petland of Novi and bought an English Bulldog for $2,800. The puppy was sick however, the employees assured us he was at the tail end of having a "small cold" and promised he was fine and would be in good health. Per the contract I signed, we went to THEIR vet the following business day(VetSelect Animal Hospital). The vet told me the puppy, who we named Rocky, was fine and had a "dry cough" but the rattling we were hearing from his chest was "normal rattling for this breed". I have another Bulldog at home and he never sounded like that. This wasn't a rattle, it was a gurgle.
Out of concern, I took Rocky to our own vet who confirmed he was more than just a little sick. He had an upper respritory infection and was put on antibiotics. Over the next 2 weeks he progressivlely got worse. We ended up at the MSU Vetrinary hospital after we found Rocky puking blood. They found progressed psnemonia and after much discussion, we had to make the difficult decision to put him down. The vet assured us that even if we did spend the $2,000 for the surgery, should he survive it, he would not live a happy fulfilled life. Rocky was in an oxegen chamber with an IV when we called Petland to alert them of what was going on and they demanded we take this dying puppy back to "their" vet. There is no way Rocky would have survived the ride. I don't know what their intention was for us to take him to "their" vet at that point - we were at the most prestigioius vetrinarian hospitals in the US.
If this wasn't bad enough, the Novi store refused to take any responsibility. The breeder who they said Rocky came from doesn't exist, the pet store Petland claimed to buy Rocky from doesn't exist and they are turning a blind eye to the fact they sold me a sick puppy that never got better like they promised. They refuse to refund our money, they refuse to call me back and they refuse to be accountable for what happened. I am very hurt, mostly by the fight and loss of this puppy but also by the $4,000 we ended up spending on trying to save this dog "their vet" claimed to be healthy. DO NOT BUY FROM PETLAND!
This report was posted on Ripoff Report on 10/01/2009 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/PETLAND-OF-NOVI-MICHIGAN/NOVI-Michigan-48377/PETLAND-OF-NOVI-MICHIGAN-Petland-charged-me-2800-for-a-dog-that-died-21-days-after-I-bro-502783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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