- Report: #372016
Report - Rebuttal - Arbitrate
Complaint Review: PHH Mortgage Company
PHH Mortgage Company3000 Leadenhall Road Mt. Laurel, New Jersey U.S.A.
PHH Mortgage Company No attention to detail by PHH causes Foreclosure Mt. Laurel New Jersey
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In what has to be the most bizarre turn of events, PHH contacted my husband yesterday via his cell phone September 10, 2008 and wanted some information from him so that the documents we had resubmitted in August could be completed and a decision reached. (This is after the property has been advertised for public sale in the newspaper on August 27, September 3 and September 10.) He was fairly amused as was I. Those documents were received by PHH on August 10, 2008. Why in the world did it take over a month for someone to decide that further information was needed? He lost the call while crossing the Mississippi River Bridge and called back three times leaving messages each time. No one has called him back I would imagine that whoever he was speaking with heaved a sigh of relief thinking he had hung up on them. (To say that my husband speaks his mind would be an understatement and he really has very little use for PHH at this point) I did my part by contacting Genworth this morning to confirm the information I had already received from them which I did. I should also note that Genworth confirmed that PHH received our resubmitted documents on August 10 but did not begin processing them until September 4. The lady I spoke with did seem very concerned that this had been handled so poorly and that there had been such a lack of timely information and communication on the part of PHH. I will forward all documentation of this nightmare to our attorney. In the conversation my husband had with a PHH representative yesterday, it was pointed out to him that we would be responsible for all legal charges concerning this foreclosure proceeding. In the event that these charges are billed to me, I will use every means at my disposal to protest paying them. This situation did not come about because we were unwilling to make the necessary payments. It came about through error and lack of attention on the part of PHH.
I am a Realtor and I can assure you that I have spent a great deal of time trying to sell the property in question. It is not our primary residence and I have rented it off and on for the past four years. (I paid the increased insurance premiums necessary.) Even though we were not living in the property, we had worked diligently to make the payments and do the right thing since I had been unable to sell the house. I hoped to eventually be able to sell the house and, at the least, recoup my down payment. The housing market in Northwest Tennessee is poor and the chances of the property selling in the next six months are slim. Union City, where the property is located, is a very small town and any hope of selling the property for what I owe on it evaporated when the foreclosure notice came out in the paper. I have handled short sales, REO properties and any other type of real estate sale you can imagine so I feel that I am qualified to say that this mess is not going to turn out well for anyone involved. Hindsight being 20/20, I wish we had never attempted to re-finance the balance of the mortgage and had just kept making the original payment. In an effort to help our cash flow and remain in good standing with PHH, we trusted in the abilities of PHH employees to see to our best interests. Our trust was misplaced and misused.
This report was posted on Ripoff Report on 09/11/2008 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/PHH-Mortgage-Company/Mt-Laurel-New-Jersey-08054/PHH-Mortgage-Company-No-attention-to-detail-by-PHH-causes-Foreclosure-Mt-Laurel-New-Jerse-372016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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