ED Magedson – Founder
PHH Mortgage Services, Mortgagequestions.comPO BOX 5452 MOUNT LAUREL, New Jersey United States of America
In Nov. of 2008 we had run into financial difficulty. So we clicked on the tab on the the website (www.mortgagequestions.com) that says: "Having Trouble Making Your Payments, click here" That was the beginning of our nightmare. We waited for a long time and never heard anything. Finally they sent us a packet and we filled it out and sent it back by fax and mail. Then after a while with no actions we called. They stated that they had not recieved the packet and they sent another one. We filled that out and sent it back also by fax and mail. Still nothing. After several calls we recieved another packet fedex to be filled out. Only this was different, it seemed that if we signed it we agreed to give up our house the paperwork talked about forebearance. So we called PHH and they said that we was turned down for their help. However, they see that someone else has put a hold on our account under a different loan restructure. My husband told them that he did not sign anything with anyone except for PHH. And did not sign or send back that packet that was fedex to us. The only thing we applied for was either a loan modification and a lower interest rate or taking two payments and putting them to the end of the loan. I like some of the others I have read about have also experienced, not being able to make payments online or through their speedpay (phone payment) which costs 15.00 everytime you use it. My husband called the other day and they stated our house is in foreclosure. Here is a few details of our account that I pulled off their website.
We have recently received monies from you that require manual processing. The total payment amount of $600.00 was received on 10/20/2009 and was applied into a suspense or holding account.
10/20/2009 Next Payment Due: 06/01/2009 Payment Due: $518.94
Suspense balance: $2,245.38
Applied Date Due Date Description Amount ?
10/20/2009 06/01/2009 Payment Received /paid September payment $600.00 10/13/2009 Escrow Funds Owed to Servicer $352.98
10/13/2009 Payment of County Tax -$352.98
10/08/2009 06/01/2009 Payment Received /paid August payment $600.00
08/19/2009 06/01/2009 Payment Received $7.50
08/19/2009 06/01/2009 Payment Received /paid July payment $518.94
08/19/2009 06/01/2009 Payment Received /paid June payment $518.94
06/08/2009 05/01/2009 Payment Received /paid May payment $518.94
Extra 162.12 to late fees of Unpaid Late Charges: $96.15
Now you can see that on 08/19/09 we was told we had to make the two months payment. So we paid those. We still could not access our account online. Now we are being told that if we don't make a lump sum payment by 10/31/09 they will foreclose and we will not be able to pay on this mortgage.
We use bill pay through our bank and it takes PHH 9 days to post the payment to the "Suspense" account. Whatever, that is. As our money sits in suspense that is more interest we are paying. I really do not know what is going on and what is about to happen. All I know is we are scared and we have paid these payments, but the kids and us adults have hardly any food in the house. As we do not want to be on the streets. When we bought this home it was under Fannie Mae. We put 15% down which was a chunk of money for us.
We are at their mercy. But I tell you what they will play hell to get us out of our home.
Any help would be greatly appreciated
This report was posted on Ripoff Report on 10/21/2009 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/PHH-Mortgage-Services-Mortgagequestionscom/MOUNT-LAUREL-New-Jersey-08054-5452/PHH-Mortgage-Services-Mortgagequestionscom-Coldwell-Banker-Mortgage-PROCEEDS-TO-FORECLOS-512683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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