• Report: #579533

Complaint Review: PHPPennyAuction

  • Submitted: Wed, March 10, 2010
  • Updated: Sun, August 26, 2012

  • Reported By: ekm971 — Las Vegas Nevada United States of America
PHPPennyAuction
Internet United States of America

PHPPennyAuction Scriptmatix Ltd. Selling Bad Software, Internet

*Consumer Comment: A new auctioneer

*Consumer Comment: I agree

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PHP Penny Auction (Scriptmax ltd.) sold us a bad script. A script that they claim can be up and running in minutes with little or no expertise in coding. False advertising. One month later we still cannot get a straight answer from them about why or what the problem is. To make it even worse is that they have all but a few clients experiencing the same issues. They have offered no fix and one of their staff claimed that they are busy with new clients. Well the script cost us $749.00 and all the time and outside resources are wasted.

Their solution is to point the finger at our hosting and server configurations, well we worked 3 days straight with our tech support on our servers to try and pin point the issues and even installed a completely different script and the different script worked. Also all of us (PHP Penny Auction Clients) are experiencing the exact same issues around the world. [continued below]....
..... The problems in the script can actually make you lose money and/or destroy your business.

Their support service is very poor and un-knowledgeable. If they would've been straight with us everything would have had a different result, but they chose to lie, deceive us all and ignore our problems to sell more scripts.
We tried to resolve the issue, but we are tired of hearing excuses. So that is why we want to report on them for us and everyone else whom they ripped off. 

Here is a link to the forum where everyone is having the same issues:
http://www.phppennyauction.com/members/forum/index.php?/forum/6-peer-to-peer-technical-support/

This report was posted on Ripoff Report on 03/10/2010 12:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/PHPPennyAuction/internet/PHPPennyAuction-Scriptmatix-Ltd-Selling-Bad-Software-Internet-579533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A new auctioneer

AUTHOR: Hentonio - ()

Hello,

I'm looking to start a penny auction. And already found out that there are a lot of scam scripts around.
I was one step away to do business with  PHP Penny Auction (Scriptmax ltd) til i I've read this report.
Can you tell me from your own experience where i can get a proper script?

Thank you
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#2 Consumer Comment

I agree

AUTHOR: Gary L - (United States of America)

I agree, have the same problem.

I purchased the professional plan, the best plan they offer. At first, support was very good. I was touch with Duncan, before I purchased the plan and we were in agreement of a feature. I paid an extra $350 for this feature in November 2011, it is now August 2012 and nobody has fixed my site, so that the feature actually works as it should. It never worked correctly as well as other design issues with my site. Duncan, and the rest of the staff do not respond to any of my calls or emails, and I am not approaching in an aggressive manner, they were actually quite polite considering the circumstances. So, its almost been a year and I spent $1500 for nothing! I highly do not recommend using this company!
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