I ordered language CDs from Pimsleur around the end of January or beginning of February 2009 for $9.95 and received them. Near the end of February, I then received a bigger package from them, which contained more CDs.
I wish I had read the ROR before ordering from them. I checked this website and found several reports from other people complaining about Pimsleur taking money out of their bank accounts for additional CDs that they were not aware that they had ordered.
I left three messages at 866-744-4754 after receiving the package that I have not opened. They never returned my call. I did not want to return the package because other postings at this website stated that they had returned the package and were still charged for it and Pimsleur would claim that they never received it from them.
When I got home from work yesterday, there was another package waiting for me from Pimsleur. I called and actually spoke to a person this time and explained that I was unaware of ordering or enrolling in anything for any future products from them. She said that when I bought the original CDs that I had a choice of enrolling or not and that I had selected yes to enrolling. I do not recall seeing any "choice to enroll". If it was there, it was deceptive in how they worded this or placed it. She then stated that they could not take the first package back now because Pimsleur has already paid royalties and advertising for it, and that I had waited too long to inform them that I wanted to cancel or return the package. A bunch of BS!
I then stated that I had, indeed, informed them three times with messages that I had left after receiving the first package. She said that there was no record of that in their system and that I could just be making this up. I told her that she could be making stuff up too; about the royalties, advertising etc., and she laughed and said, Yes I guess that's true. She also said that if I did call and leave messages that I might have said my name or phone number too fast and they could not understand the messages. I had left my name, phone #, order and customer # and she couldn't' find anything from any of that information THREE TIMES. I did not want it, have not used it and want to return it and they say that I cannot get a refund.
They have taken two payments out of my checking account for $59 each. I did not notice the first one but they did deduct one on 4/20/09. I then contacted my bank and reported these unauthorized transactions on my account, which they will take care of. Now I have to wait 5-7 days for a new bankcard so that they can no longer try to take any more money out.
Pimsleur will be getting BOTH packages back, even though they claim that they cannot accept the first one due to the above BS that I was told. If I had read RipOff report first, I never would have ordered from Pimsleur.
Derry, New Hampshire