In reviewing my banking information, via phone, I noticed a charge for $14.95 (four times) which posted on April 7, 2008. I spoke to a bank representative who informed me the charges were from a company called PM Identity. I called PM Identity and finally got through to a "Tamara" employee # 152848. After some research on her end, she "found" information supposedly pertaining to my account. I informed her that this was a mistake, that I have not enrolled in this program and have never authorized these debits to my checking account.
Tamara then informed me that she would credit my account for the $14.95 X 4 = $59.80. She even apologized and gave me a confirmation number for the cancellation and refund.(#606246).
I called my bank back to inform them of my conversation with PM Identity and I was again informed by my bank that there were four other charges but this time they were from a company called 24 Hour Protect. When I contacted them, they turned out to be the same company as PM Identity. In fact I got the same employee, "Tamara". She said she even remembered me from my earlier call. I once again explained to her that there were now four additional charges and they need to be removed. Tamara transferred me to this man who insisted that I give him my card number as he had no way of accessing the information.
I was very upset and told him that under no circurstances was I going to give him my card number. I tried to give him Tamara's name, employee number and confirmation number but he stated that did not help him. I was so livid, I had to end the conversation then and there.
Los Angeles, California