Hopelawn, New Jersey United States of America
PNC Bank Lied and then took money from my account Hopelawn, New Jersey
*Consumer Suggestion: Unfortunately
*Consumer Comment: A few points.
*Consumer Comment: Comments
On 4/5/12 I went online to my PNC account to see if the checks I had written posted yet. I noticed $307.67 was taken out without my authorization. When I called PNC I was connected to a Customer Service Representative by the name of Marquise (her tone was condescending and her attitude equaled what you would deal with at a fast food restaurant). Tired of (Marquises) the tone I asked to speak with a Supervisor for clarification about the unauthorized $307.67 withdrawal.
I was put on hold for awhile then when Marquise returned she had a Supervisor on the line with her (now Marquises toned had changed). The Supervisor (Renee Pettigrew) then explained that PNC had taken the money from my account because my son had defaulted on his account. The Supervisor said since you signed on the account with you son you are also liable.
I told her that I was assured by the branch rep that opened the account that his account would have no bearing on mine that I would just have the ability to view his activities. And if that wasnt the case the why in the name of GOD would I attach my account to a teenagers account? I didnt have access to his money! I didnt receive any NSF notices! If I was jointly liable as co-maker on my daughters car and she went into default I would receive a call and notices!! The Supervisor had given me an answer you would give a child incapable of discernment!! Then she tells me I can give you Collections number theyre the ones who did it
Let me digress for a second. I live in a small community (Hopelawn, NJ) and the PNC is like Cheers (where everybody knows your name). In 2006 I wanted to teach my son about banking, finance and responsibility so when we went to PNC to open an account I told the rep I wanted the ability to view his activity. The very first question I asked was will his account have any bearing on mine I was told No, this will just give you the ability to view his activities. As I started reading the paperwork before signing I was told its just banking stuff I replied I just want to make sure his account wont affect mine the rep replied I assure you it doesnt so I signed (taking his word as truth...LOL, foolish me)!!!
Fast forward. Now to add insult to injury I open my account this morning 4/6/12 to see what these thieves (PNC) have done overnight. Sure enough I see 4 NSF fees for $36.00 each taken out of my account. The NSF fees came from PNC taking my $306.67 in the first place. I will be closing my accounts with these thieves, and all of the people who were dissatisfied with their current bank that I convinced to move their personal and business banking to PNC I will now make it my mission to get them to switch their accounts to Credit Unions.
As a result of this thievery I will be sending this letter to James E. Rohr (PNC CEO) and the rest of the Board of Directors individually. This will also go on the web for everyone to see in hopes you take heed and pull your money out. You see my business is not a right its a privilege and PNC will not have the privilege of having my business anymore!!
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