- Report: #973201
Report - Rebuttal - Arbitrate
Complaint Review: PNC Bank
PNC Bank4566 W US 10 Ludington, Michigan United States of America
PNC Bank ATM shorted me of $38.00. Ludington, Michigan
After arriving home as the bank was closed due to a Holiday, I immediately contacted the phone number on the back of my ATM card. I was told by a PNC representative it was no big deal, and even questioned her about it.
The following morning I contacted my local Branch of PNC to report what had occurred. I was told they were just getting ready to balance the ATM, and she would would call me back shortly. I waited and stilll had not heard anything so I contacted them in the early afternoon. The ATM balanced, so I was told by the representative tellers make change via the ATM.
Wednesday, November 14th I received 3 phone calls from PNC...1 from the local branch, and 2 from the call centers, telling me they had given me back my money of $38.00 into my account.
I thought the issue had been resolved, until I received a letter November 20th from a Pittsburg address of PNC that my money was a "provisional(temporary) credit to your acount, while being investigated." The previous phone calls on November 14th never ever stated this to me that this was a (temporary)credit.
On November 23'rd I received another letter from PNC...stating the following...."After investigating, we determined that the ATM is question correctlyprocessed your transaction. Please be advised that the provisional)temporary) credit totalling $38.00, and applicable fees related to this dispute that had been previously credited to your acount will be reversed on 11/28/2012..."
Funny thing...Amy at the local branch verbally told me yesterday...she believes me, and continually apologized to me.
In light of this, basically I am being called a liar by PNC. My integrity, my name, reputation, etc....has been tarnished by PNC!
I still have in my possession the 2 $1.00 bills that were supoosed to be the $20.00 dollar bills.
I will never ever use an ATM machine again!
This report was posted on Ripoff Report on 11/24/2012 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/PNC-Bank/Ludington-Michigan-49431/PNC-Bank-ATM-shorted-me-of-3800-Ludington-Michigan-973201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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