For over a year I have been allowed myself to be abused by PNC Mortgage Company. I asked them a simple mortgage question, in the Fall of 2011, that could have been resolved successfully with a simple approval. I wanted them to move 1 or more of my monthly mortgage payments to the end of my amortization schedule. They told me I first had to apply, and be approved, for one of their Home Mortgage Modification Programs.
Here's a rough timeline. First, I was told to stop paying any further monthly payments until a program was approved.
Then, 3 months later, I got Certified Mail telling me that because I had failed to make my payments my loan was being placed in Default!
I wrote letters to every company executive who's address I could find. A month later, I got a call from one of those people...apologizing in behalf of the company and telling me his boss told him to handle my loan, personally. That's the LAST time I have been able to reach him!
The process has dragged on, until now, with many delaying tactics from them.
I have tried, several times, to simply mail a mortgage payment to them. I has been returned each time.
Recently, I was told I was NOT approved because I make too much money for the debts I have.
Following that, I got a call from one of their reps suggesting that maybe we could make a deal.
She asked to to give her a summary of my income and expenses, over the phone, then told me we could not make a deal because I didn't make enough money and was too upside down!
Most recently, I got a new packet to reapply followed the next day by a letter stating that my loan had been turned over to an attorney for FORECLOSURE filing!!!!
We have lived in this house...ranch/farm, actually...for over 21 years, 20 of which have been problem free, financially speaking.
NOBODY to whom I tell this believes there could be a company who would stoop to such DECEPTION.
I am tired of being pushed around. If there's anybody out there who knows how to successfully fight and win against this practice, and this company, please let me know!!