- Report: #909490
Report - Rebuttal - Arbitrate
Complaint Review: PODS
PODSNationwide United States of America
PODS NEVER THE SAME STORY TWICE Nationwide, Nationwide
*Consumer Suggestion: Pods does stink
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I received an email with the an ETA of 3-6 p.m. for the truck to pick up the container at the old address. The morning of the pick up I receive a call from the driver saying he would arrive at the address at 10 a.m. This wasn't going to work because we were geared up for a 3:00 pick up. I called PODS and they had an ETA of 10-1 for the driver. They didn't argue when I said I had an email with a 3-6 time. With several more calls between the driver and myself, we got it taken care of, but it took the better part of a day to get it done.
Got the container delivered to the new address, unpacked, and awaiting final pick up. No problem. Got it all done in a timely manner. Then, they ran another month's charge through my bank. Called PODS. That's policy in case I didn't get unpacked in time. As soon as they hear from the driver that the container was picked up, the amount would be retuned to my bank account.
Three days later, I call PODS. Was told that it wasn't customary to refund money. Plus, they didn't have a billing address. They'd send a note to bookkeeping. My account would be reviews, and IF a refund was due, they'd take care of it. Sometime.
Everytime I talked to a rep at PODS there was a new story. None of the reps seem to know how things operate. I hope I get my money back, although I worry that I was misled on that.
Stay away from these people.
This report was posted on Ripoff Report on 07/10/2012 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/PODS/nationwide/PODS-NEVER-THE-SAME-STORY-TWICE-Nationwide-Nationwide-909490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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