- Report: #1159470
Report - Rebuttal - Arbitrate
Complaint Review: POLYGROUP
POLYGROUP Summer Escape Pools SWINDLE, FRAUD, CON, THIEVERY, WARRANTY SERVICE NON-EXISTANT BOISE, IDAHO FRESNO, CALIFORNIA MULTIPLE LOCATIONS Nationwide
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We purchased this pool on June 13th 2014 & and had it setup by the 21st. It was very simple to setup and has been very easy to maintain. However, after only 3 weeks of minimal use by our young girls, I noticed what appeared to be a sprout of grass growing in two separate locations in the pool. My husband got in with goggles and examined the areas. Sure enough, grass had pierced the liner and was growing through the pool. I was in disbelief because A) we followed the instructions to the letter- we made sure to level & clear the ground of all debris (in the instructions it says sticks, rocks, sharp objects, etc.). We live in Southern California, on the coast, so we have very thin, sparse grass and some-what sandy soil. B) After clearing the minimal debris, we went ahead and put a ground cover (tarp) down over what little grass was in that area (some of the more expensive pools actually come with them, ours did not nor does it even recommend this step in the instructions). [continued below]....
When we called POLYGROUP to discuss the issue, initially, the representative told us this was not an issue & to just "pluck" the grass & normally there would be no damage to the liner. He also said to inspect the area and call them back if there was a hole. As my husband was in the pool, we were able to see there actually was a hole. We were then told that the warranty would not cover this because the ONLY coverage the warranty takes care of are manufacturer defects (which, according to the representative AND the manger, would be discovered upon the day of setup and initial filling) ANYTHING else (even if something "falls apart" after the "initial" filling), they will not cover because according to them, it cannot be proven that it is a manufacturer defect).
It is my understanding, after speaking at length with POLYGROUP, that this is a common occurrence with their liners. Our concern is that they need to state this in their instructions (that grass WILL grow through their liners, even when clearing debris & using a ground cover) and not show a picture of their product placed on grass.
This report was posted on Ripoff Report on 07/03/2014 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/POLYGROUP/nationwide/POLYGROUP-Summer-Escape-Pools-SWINDLE-FRAUD-CON-THIEVERY-WARRANTY-SERVICE-NON-EXISTAN-1159470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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