- Report: #387545
Report - Rebuttal - Arbitrate
Complaint Review: PRECISION CAMERA REPAIR
PRECISION CAMERA REPAIR4 ANGINNA ENFIELD, Connecticut U.S.A.
PRECISION CAMERA REPAIR VOIDING WARRANTY DAMAGING CAMERA Damaged (dinged and dented) camera to void mfg. warranty. Sony defers to them! ENFIELD Connecticut
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One day I was notified his was smashed and therefore the warranty was void. It would be $358 to repair.
The next (they didn't realize they had just called the same person the day before) I was notified that my camera too was smashed and therefore the warranty was void. It would be $358 to repair.
I told them no, it broke in my hand.....it was always kept in a case there isn't even a scratch on it. They said nope we have a picture right here with the dings and dents on it. I said look you can't fool me send it back!
I just got it back. Now it contains dents that look like somebody took a screwdriver to it.
I contacted Sony repair who told me they always defer to the shop. Well now I don't even want it repaired it looks like it has been through a garbage disposal!
I have written all the Sony executives I could find. I reported them to the BBB. I have written the Attorney Generals office. I cannot believe that they can get away with this!
If this is the way Sony chooses to deal with their customers I advise you DO NOT BUY SONY PRODUCTS! I've read online that this is standard practice for cameras, televisions, laptops, gaming systems and camcorders all alike.
I am just disgusted. As a single mom I valued this camera that i loved. For the four months that it actually worked. To demand someone pay $358 to repair a $700 camera with a full warranty from Sony was ludicrous in the first place - but for them to damage my camera in this manner shows how guileless they truly are.
RIP OFF AND A FRAUD!
CONTACT THE BBB AND ATTORNEY GENERAL if this happens to you.
They need to be shut down!
Warranty - my foot. Should just have promised me a check for $10,000 was on the way in the mail...same difference.
This report was posted on Ripoff Report on 11/03/2008 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/PRECISION-CAMERA-REPAIR/ENFIELD-Connecticut-06082/PRECISION-CAMERA-REPAIR-VOIDING-WARRANTY-DAMAGING-CAMERA-Damaged-dinged-and-dented-camer-387545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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