• Report: #555891

Complaint Review: PREMIUM WHITE

  • Submitted: Sun, January 17, 2010
  • Updated: Mon, January 25, 2010

  • Reported By: David — Portland Oregon United States of America
PREMIUM WHITE
22100 E. 26th Ave. #100 Aurora, California United States of America

PREMIUM WHITE Took shipping fee for item, charged m/c twice for items not requested Aurora, California

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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Signed up for free sample of Premium White tooth whitening system. My credit card was charged for the shipping on 11/24/09. Product arrived 3 1/2 weeks later, with no contact info or phone number to cancel. 

On 12/12/09 credit card charged 87.62 and again charged on 12/24/09 for the same amount. Of course I was charged overlimit fee for second charge.

I finally checked online for info about the company and found hundreds of complaints for same problem. I have since used chat line on their website to supposedly cancel order. We'll see. 

I have filed a complaint with the FTC and Oregon's Attorney General's office. I will be filing a dispute with my credit card company, and most likely cancelling my card. To have to do this I find unbelievable. I had ordered a similar product from another company and their info was upfront and cancelling was quite easy.


This report was posted on Ripoff Report on 01/17/2010 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/PREMIUM-WHITE/Aurora-California-80019/PREMIUM-WHITE-Took-shipping-fee-for-item-charged-mc-twice-for-items-not-requested-Auror-555891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Belinda McCray - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello,

AUTHOR: melina.mueller - (United States of America)



If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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