- Report: #521004
Report - Rebuttal - Arbitrate
Complaint Review: PREMIUM WHITE
PREMIUM WHITE22100 E. 26th Ave #100 Aurora, Colorado United States of America
PREMIUM WHITE (While I am SURE that they DO have OTHER names, I don't know what they are) SCAM - signed up for $2.95 "trial" offer but at end saw I'd be charged $48 something MONTHLY - unable to CANCEL! Aurora, Colorado
*UPDATE Employee: Hello,
*UPDATE Employee: Hello,
*Author of original report: COMPANY's REBUTTAL
*UPDATE Employee: Hello
*General Comment: Premium White , Dazzle Smile, Dazzle White are the same product
*Author of original report: Is Premium White the SAME as Dazzle WHite?
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I saw a "news article" on the AOL "home page" about a mom who'd found a really cheap and totally effective way to get white teeth. (SHAME on AOL, by the way!!! I did mis-take it for a NEWS story, BECAUSE of having seen in under their "news" headlines!)
I clicked on the link, provided all the information to get the product for only $2.95 S & H, but, just as I was about to answer "no" to shipping insurance, I saw, in fine print, that I would be sent a "tray" for $48 some dollars and I'd be billed monthly thereafter.
As soon as I saw that, I called the number on the site: 866-843-7617. This was BEFORE leaving the site!
They told me they'd cancel the $2.95 charge but that I'd owe $80 some dollars when I received something from them in a few weeks. (How it went from $48 to $80, I don't know)
I told them that I didn't want anything from them, that I had immediately called them upon seeing this charge, even before navigating away from their website!
They told me it was too late, the order had gone out immediately and they had no way to stop it. I also subsequently called a second number, 866-528-6214, to no avail. When I asked to speak to a supervisor, I was told there was no one else I could speak with.
Oddly enough, they did immediately send me confirmation of my cancellation, but, still, no one there could do ANYTHING about stopping the order, even though it had been placed only a minute before my first call. Unbelievable!!!
I called a third number, 888-591-2190, only to get the same story. They did tell me that I could return the product if I got it back to them by Nov. 25th, but that they would not provide me wtih a return label, that I would have to bear the cost of returning the product.
If I am not mistaken, one normally has THREE DAYS to cancel a transaction, so I find this extremely outrageous. After my second call, I called my bank and reported my card stolen, in the hope of stopping their $80 some dollar charge. But these guys are FAST! My card had ALREADY been charged!!!!
This company is a FRAUD, engaging in seriously disreputable business practices. Furthermore, there had also been something else that I had to "click on" in order NOT to automatically add that "extra" (some fitness thing) to my order!
SOMEBODY needs to do something about these predators! I STRONGLY suspect that they are the same folks operating under the name of Dazzle White as the stories sound so similar!
Well, I guess I've learned my lesson! While I've dealt with tons of companies over the internet over the past 10 years or so, I have NEVER encountered anything like this before. So, while most businesses are reputable, I'll always chedk Rip Off before ordering anything from anybody again!
This report was posted on Ripoff Report on 11/07/2009 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/PREMIUM-WHITE/Aurora-Colorado-80019/PREMIUM-WHITE-While-I-am-SURE-that-they-DO-have-OTHER-names-I-dont-know-what-they-are-521004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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