• Report: #527826

Complaint Review: PREMIUM WHITE

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  • Submitted: Mon, November 23, 2009
  • Updated: Wed, January 13, 2010

  • Reported By: awirkuty — Beloit Wisconsin United States of America
PREMIUM WHITE
Des Monies, Iowa United States of America

PREMIUM WHITE ulti fresh well, dazzle smile, dazzle white, white smile this company keeps charge my acct for a month membership under different names Des Monies, Iowa

*UPDATE Employee: Hello,

*Consumer Comment: Don't buy from this company!

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I try a free trial with premium white they only gave me 10 days to try it but it took 5 days to get it. then they charged me 157 dollars. then week later they charged me 87.60 under a different name (ultifreshwell). Then another week later I was charged 88.90 under pre white. I thought I canceled this membership but they keep charging me under different names. Please help me get my money back

This report was posted on Ripoff Report on 11/23/2009 08:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/PREMIUM-WHITE/Des-Monies-Iowa-50381/PREMIUM-WHITE-ulti-fresh-well-dazzle-smile-dazzle-white-white-smile-this-company-keeps-527826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: smith long - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Comment

Don't buy from this company!

AUTHOR: Anonomous - (U.S.A.)

This scam goes on and on, cleaning out 1000's of innocent hard working individual's bank accounts. The response by the "premium White" employee here is an "automated response" seen everywhere online where 1000's of people are complaining about this company and their scam. Just Google them and see. They always have a "answer" as to why you are not getting your money back or why you were charged according to their "Terms of Service" contract (which changes monthly). They have an "F" rating with BBB which is the worst you can possibly achieve for a company in business because they give PO boxes for contact, don't respond to complaints, and they used unofficial trademark materials on their website, like Verisign, etc. when they never had permission to (recently removed). They have many, many company names to fool the consumer. They take forever to ship your "trial" product that they advertise for $2.95 shipping only! Then they charge your credit card hundreds of dollars and you can forget about ever getting that money back. They will claim that you did not return the product in the 30 days allowed. They changed the 14 day trial period to 5 days now, so you have no chance in making that deadline because it takes them 10-20 days to get it to you and the clock is running as soon as you order! It's a no-win situation. If you buy from this company, YOU WILL LOSE LOTS OF MONEY and get very little or nothing in return but wasted time in dealing with the brainwashed customer service people or a long wait on the telephone, while they are dealing with all the thousands of irate customers complaining before you.

My advise: Contact your bank, change your credit card number, and contact the Credit Card fraud department. Contact the Federal Trade Commission, the FCC Internet Fraud Division, the Better Business Bureau, and file a complaint.

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#3 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   
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#4 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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