- Report: #745877
Report - Rebuttal - Arbitrate
Complaint Review: PRESTIGE RELOCATIONS
PRESTIGE RELOCATIONS603FM 1092, Suite E014 Stafford, Texas United States of America
PRESTIGE RELOCATIONS UNETHICAL COMPANY! Stafford, Texas
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I am the spouse of a active duty Army soldier, I am also a retired Navy Reserve Veteran of 20 yrs. With that said, I wanted to bring to your attention a huge problem with a relocatoin company named Green Prestige Relocation dba Greenvanlines.
I made a HUGE mistake in contacting Prestige relocations out of Stafford, Texas about a move from San Antonio, Texas to Tacoma Washington. Kathy gave me a quote that I was very happy with for the moment. Little did I know that this quote would grow to 3 times the amount quoted, since I had gotten all the quotes that I thought where high and finally got a reasonable quote from Prestige that I was very satisfied with. I explained to them that I had 13, 475 lbs.; that I needed moved from Texas to Washington State.
The deal was that they would come out and pick my furniture up on 27 May 2011 they needed to change that until 1 June 2011 which should have been a red flag for me since I had scheduled my pick up a couple of months prior. I went alone with the change and thought that it would not be a problem. I specifically noted to the sales rep. that i had13, 475 lbs. of heavy furniture and lots of glass. Kathy stated that they would be able to handle all of my furniture. Also, a side note is Kathy quite before my furniture could be picked up so now I am talking with a Tresa for my sales representative.
When they got to my home on 1 June in Texas, that is when the drama started. The Forman did not speak English, and had to have a new person that was just hired (so they say) to translate for him. I was informed they would charge per box when I had asked Kathy about pricing and she said that the quoted amount is all I had to pay. So I was lied to also their up front and the company website states nothing about pricing for boxes, or give the consumer options about either buying boxes or using the boxes they brought.
When the movers arrived I filled out the papers they needed to proceed with the job. Little did i know that the estimate was under sold and that i would be stuck with all their terms and conditions, since I had to be out the house on 4 June 2011 to start the drive to Washington State. Even though the workers where ok, they were not trained professional
movers/packers and did a horrible job on packing most of my house hold goods in boxes. With the exception of a couple of boxes that where done correctly. Also, they were not trained in how to label boxes properly.
Even though they knew I had over thirteen thousand pounds they seem shocked and surprised about my HHG. When they came in my house. They were so much surprised they did not bring a large enough truck to load all the HHG in one day. They had to return on 2 June 2011 to finish packing my HHG.
Do you know you have the right to have your HHG re-weighed if you are not satisfied with the outcome of your weight? Also, do you know that the movers have to inform you that you have to right to have your HHG re-weighed if not satisfied with the weight at the weigh in at the truck stop? Yes you do!! If you are not informed and or asked that is a violation by federal law. Here is the link, https://www.protectyourmove.gov/consumer/awareness/rights/RightsE.htm
The general manager is very rude and does not know what customer service is. He gets your money and when your HHG are damaged or destroyed.
Once all my belongings were lock and loaded on their truck they did not make me aware that they were going to a weigh station so that I could be present at the weigh in. This is my right and consumer rights to be there at weigh in.
While I was on my way to driving to Washington State, Tresa gives me a call with the details of the weight of my furniture. Keep in mind I had just recently moved and knew the exact weight of my HHGs. I had also given away a couch set; pool table and kitchen set which should have lowered the weight from my quote not enhance the weight by 5,945lbs and charge me and extra .60 cents per overage on weight.
This is another part of their scheme. To suck you dry and they have you at their mercy. Knowing you need your furniture it is in storage and so you have to pay, or go through a long legal setting just to get your furniture Now this is the insult to injury part. When I received my furniture a lot of it was damaged or destroyed.
The delivery guys where clueless and did not care at all, they wanted to unload and just drop my furniture off. Also since my wife is active army we live on a military installation, some of the workers could not get on the military installation. So only two workers and one truck driver came to un-load 13,475 lbs. actually less weight if you ask me, and they did a horrible job. They were complaining and did not want to set up any furniture at all. It took them an extremely long time to un-load of course. The whole organization was just terrible. The 18 wheeler the delivered my HHGs did not have a ramp to roll my furniture down, and my HHGs were stuffed carelessly in the truck. Hence another reason why a lot of my furniture was damaged or destroyed. Also, since the weight went up prestige relocation ask that they get another partial payment before they can deliver your furniture. So they are holding your HHGs hostage knowing that the furniture is damaged or destroyed.
WRITING THIS SO HOPEFULLY YOU WANT BE A VICTIM ALSO!!!
This report was posted on Ripoff Report on 06/27/2011 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/PRESTIGE-RELOCATIONS/Stafford-Texas-78253/PRESTIGE-RELOCATIONS-UNETHICAL-COMPANY-Stafford-Texas-745877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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