• Report: #450414

Complaint Review: PRICELINE, PRICELINE.COM - NAME YOUR OWN PRICE

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  • Submitted: Sun, May 10, 2009
  • Updated: Sun, May 10, 2009

  • Reported By:Pearland Texas
PRICELINE, PRICELINE.COM - NAME YOUR OWN PRICE
www.priceline.com Nationwide U.S.A.

PRICELINE, PRICELINE.COM And NAME YOUR OWN PRICE NAME YOUR OWN PRICE, Rental Vehicles, BEWARE Norwalk Connecticut

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I named a price for a vehicle for our trip to San Diego for our son's Marine graduation. The price was declined. I was given an opportunity to up the price and resubmit. I did, when this price was accepted the vehicle I had agreed to was not the vehicle that was listed on the acceptance form. I immediately contacted Priceline and told them what had happened. I was told that there was nothing that could be done that the reservation was Nonrefundable and could not be changed. I said I will provide proof that the vehicle I reserved was not the same one that the price was accepted for. I looked back on my computer and found the actual screenshots from the transaction. I have a program on my computer that takes screenshots every 30 seconds of all activity on my computer. After contacting Priceline 10 times I finally get an email from one of their representatives saying that they would look at the screenshots. I sent them in 3 times but no one contacted me. I contacted them again and was told that they would cancel the reservation this one time as a courtesy for a fee of one day rental. They are doing me a favor by cancelling this reservation that they screwed up. I had no choice but to agree because I could not use the vehicle they had reserved for me. I have 5 kids and we are all going to be in San Diego for the graduation. They were trying to put me in a vehilce that held a maximum of 5 people. Be very careful when using Priceline, they make it out like your getting a good deal but you aren't really. I went to one of the car rental websites and found an OUTSTANDING deal on a vehicle far better than the NAME YOUR PRICE that Priceline had accepted and it is with one of the major companies. Priceline makes money off of ripping people off!

D
Pearland, Texas
U.S.A.

This report was posted on Ripoff Report on 05/10/2009 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/PRICELINE-PRICELINECOM-NAME-YOUR-OWN-PRICE/nationwide/PRICELINE-PRICELINECOM-And-NAME-YOUR-OWN-PRICE-NAME-YOUR-OWN-PRICE-Rental-Vehicles-BEW-450414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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