- Report: #1066334
Report - Rebuttal - Arbitrate
Complaint Review: PROCLAVE, LLC
PROCLAVE, LLC AUTOCLAVE EQUIPMENT PROFESSIONALS, LLC STEAMING MAD. LARGO FLORIDA
*Author of original report: STILL STEAMED
*UPDATE Employee: Proclave's Side of the Story
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I purchased a refurbished Ritter Midmark M-11 frtom Proclave in Largo, FL over the internet. It came with a one year warranty as welll as 60 day no hassle written return policy. Upon delivery, it didn't work. We called them. They agreed to take it back. Full refund was assurred by their sales manager.
We waited six weeks for the Visa refund-- " It's being processed."
After much yelling, they agreed to delete a $200 restocking charge, as wlll as a $150.00 " broken door charge". Refused to refund a $200 charge for a " repair of door" charge.
Totally fictitious after-the-fact hassle in an attempt to not refund the customer's money. Nothing more than unmitigated rip-off. We suspected that they were rip-off cons when the product was received in a non-working status; we took elaborate color photos of the packing before we shipped it back. Furthermore, there was no mention whatsoever of a " broken door" until we complained about the BS "restocking" charge.
I spoke to Midmark HQ, and they don't even recognize Proclave as a legitimate dealer- despite the business card they included with the product.
I am a busy surgeon and have been in practice 30+ years. I own two other Midmark sterilizers. Never have I experienced such bald faced liars and rip off cons as these guys. Everyone of several of my O.R. staff and business managers who deallt with Proclave regarding this purchase was similarly taken aback by their nonsense.
Don't buy from them. Use my experience as a sad learning lesson for your benefit!
This report was posted on Ripoff Report on 07/11/2013 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/PROCLAVE-LLC/internet/PROCLAVE-LLC-AUTOCLAVE-EQUIPMENT-PROFESSIONALS-LLC-STEAMING-MAD-LARGO-FLORIDA-1066334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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