• Report: #1011399

Complaint Review: PROFLOWERS.COM

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  • Submitted: Sat, February 09, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: Roca — Newark New Jersey U.S.A.
PROFLOWERS.COM
Internet United States of America

PROFLOWERS.COM ProFlowers Do your research and Stay away from ProFlowers.com Internet

*UPDATE Employee: All of our orders are guaranteed

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After reading the huge list of recent complaints (last 3 years and running) HERE >>> http://www.ripoffreport.com/directory/proflowers-com.aspx for sending flowers of lower quality than those they picture, and their lawsuit by another merchant HERE >>> http://en.wikipedia.org/wiki/ProFlowers#Litigation ,  I decided I wasn't going to fall for ProFlowers.com's tricks. I don't need any headaches,,, especially on Valentine's Day 2013.

If you are reading this, and you are smart, think twice (make that threeice) before doing business with a company like ProFlowers.

I am getting my flowers from a local flower shop where I can get immediate gratification and resolution should a problem develop.


This report was posted on Ripoff Report on 02/09/2013 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/PROFLOWERSCOM/internet/PROFLOWERSCOM-ProFlowers-Do-your-research-and-Stay-away-from-ProFlowerscom-Internet-1011399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

All of our orders are guaranteed

AUTHOR: ProFlowers - (USA)

For any given company, complaints on the Internet will always exceed the thank yous for a job well done.  Given the relatively low number of complaints on the site, matched to the overwhelming volume of orders sent every year, the percentages would be calculated in multiple decimal points.  All of our orders are fully guaranteed, both for satisfaction and to remain fresh for at least seven days (which you will be hard pressed to find a florist who will match that).   It would be impossible for ProFlowers to sustain its business for the last fifteen years with such a substantial guarantee if the vast majority of orders were not as advertised.  And for that tiny percentage of customer for whom their flowers are damaged in transit by the elements or poor handling, we will always make it right for them.  We understand that we offer a product that is both fragile and perishable, and work extremely hard to ensure not only customer satisfaction but complete delight for both the sender and the recipient. 

However, we also understand that our business model is not ideal for all customers, and wish you the best of luck if you have alternate needs for your gift giving.  If you have any further questions about our product or our guarantees, please feel free to email me at cssocial@providecommerce.com.

-Steve
ProFlowers.com
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