- Report: #1032438
Report - Rebuttal - Arbitrate
Complaint Review: PROVIDIAN EMERGE MASTERCARD
PROVIDIAN EMERGE MASTERCARDPO BOX 105653 ATLANTA, Georgia U.S.A.
PROVIDIAN EMERGE MASTERCARD ripoff ATLANTA Georgia
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BEING ONLINE ONE DAY I FOUND MY CREDIT LIMIT DECREASED AND PROMPTLY CALLED TO FIND OUT WHY.
I WAS NOW CONSIDERED A CREDIT RISK BY THEIR GUIDELINES, WHICH THEY COULD NOT TELL ME.
I GET A LETTER CONFIRMING THE DECREASE AND THAT MY INTEREST RATE WAS INCREASING AFTER PAYING OFF THE CARD.
I THEN GET 2 NEW CARDS IN THE MAIL, TRIED CALLING THE # LISTED FOR 2 WEEKS AND COULDN'T GET THROUGH.
FINALLY I FIND THAT MY GETSMART CARD WAS SWITCHED TO EMERGE. THEIR CUSTOMER SERVICE IS LOCATED IN PAKISTAN AND IT NEVER FAILS EVERY TIME I CALL TO OBTAIN INFO, THEIR SYSTEMS ARE DOWN.
I HAVE BEEN ADVISED THAT MY NO ANNUAL FEE PROVIDIAN GETSMART CARD WITH A 16.74% INTEREST RATE AND A $3500 CREDIT LIMIT NOW HAS AN ANNUAL FEE OF $89 AND AN INTEREST RATE OF 29.99% AND A CREDIT LIMIT OF $1040.
I HAVE TOLD THEM THIS IS ILLEGAL WHAT THEY ARE DOING AND I WAS PROMPTLY ADVISED THEY WILL BE MORE THAN HAPPY TO CLOSE THE ACCOUNT.
THIS COMPANY HAS TO BE STOPPED - PROVIDIAN HAS REALLY SCREWED IT'S LOYAL PAYING CUSTOMERS.
DEERFIELD BEACH, Florida
This report was posted on Ripoff Report on 04/10/2003 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/PROVIDIAN-EMERGE-MASTERCARD/ATLANTA-Georgia-30348/PROVIDIAN-EMERGE-MASTERCARD-ripoff-ATLANTA-Georgia-1032438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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