- Report: #568132
Report - Rebuttal - Arbitrate
Complaint Review: PTS Travel
PTS Travel4802 Gunn Hwy. Suite 158 Tampa, Florida United States of America
PTS Travel Prestige Passport to Travel $99 Cruise SCAM Tampa, Florida
*Consumer Suggestion: Types of Payment.
*Consumer Comment: Company will not issue a refund...
*UPDATE Employee: Deluxe Cruise Vacation
My friend and I each bought $99 Deluxe Cruise Vacation Passport certificates in Dec. 2009. It sounded like a great deal: $99 for two people, extra fees and taxes per person ranging between $29 - $129, depending on the cruise selected 3 - 7 nights, etc.
1st step - Pay $99
2nd step - fill out a form online and wait 3 weeks for information by mail
3rd step - fill out another form to receive information by mail
Keep in mind all these forms have deadlines, if you fail to provide all the information in time, you lose your money.
4th step - call to reserve your cruise 90 days in advance (Nobody answers the phone, it goes straight to voicemail) You get call backs days later and they number they leave goes straight to voicemail again. Play phone tag.
Finally, someone leaves me a message with rates:
$377 per person!! for a 3-day Ensenada cruise on Carnival. Are you kidding me!? After paying $99, it comes out to the same rate Carnival offers directly.
Not only did I get scammed but I had to deal with this for 2mths.
This company should be closed down! I want justice and my money back!
This report was posted on Ripoff Report on 02/11/2010 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/PTS-Travel/Tampa-Florida-33624/PTS-Travel-Prestige-Passport-to-Travel-99-Cruise-SCAM-Tampa-Florida-568132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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