• Report: #684496

Complaint Review: PUBLIC MOTORS

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  • Submitted: Wed, January 19, 2011
  • Updated: Fri, January 21, 2011

  • Reported By: Heather — Cluver City California U.S.A.
PUBLIC MOTORS
2114 E. First Street Culver City, California United States of America

PUBLIC MOTORS DON'T TRUST THIS COMPANY, THEY LIE, SCAM & NEVER RETURN YOUR PHONE CALLS Culver City, California

*Author of original report: PUBLIC MOTORS MAKES GOOD

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Our situation began when we purchased a warranty through Public Motors. It took them over90 days to get our name in the warranty system they kept telling us it takes 30 days (which they turn in every 30 days), then they told us its takes 30-45 days then they told us it may take up to 60 days. All the while we are talking to the warranty company and they informed us that they did not have our paperwork and that the warranties are turned into within 30 days from the dealership and did not understand why we were not yet in their system. This was an ongoing issue we had to deal with and it was an everyday sometimes more than one call a day to find out why Public Motors had not yet given our information over to the warranty provider . They informed us that the warranty company had our warranty and kept telling us that it takes 30 days but may take as long as 45 days; by this time it was already past the 45 days.

We continued to contact Public Motors about the warranty issue and they continued to give us the run around. (We were outside the 40 mile to take our car into them for repairs. In their warranty it states that we can take it to ANY licensed mechanic for repairs due to the location we live?) All the while we were having issues with our struts and they would not OK the work to be done by our mechanic and we could NOT use our warranty because we were not yet in the system.So after about a month of trying to figure out what was going on Public Motors finally agreed (on 11/19/10) to have our mechanic fix the issue only after they (black mailed) us into signing an agreement that stated we would not cancel our contract before the 60 day warranty was up. (We had NEVER stated we were going to cancel the warranty and just inquired about the process). ONLY then did they agree to OK & pay our mechanic for the work he was going to do. Once our mechanic completed the work it took Public Motors 2 days to get him his payment. And that was ONLY after we made phone call after phone call stating that they needed to pay our mechanic. During all of this I ALSO, reported them to the BBB to complain and it was ONLY then they finally began returning our calls. In turn , we finally got our CAR repaired after weeks of not even driving it? Its one thing after another with this company! I understand NOW why the BBB has given them an F rating!

Our car then began to have transmission issues about a week after we bought it. It was slipping as we were driving it so we left it with our mechanic to see if he could find what was wrong. (we have taken our car to him for years, hes NEVER steered us wrong and we NEVER had to go back to have the same thing fixed again. We have taken our cars to him for years) We spoke with Public Motors about this problem and they told if we wanted to bring the car in and if they could duplicate the problem they would fix it. At this time we were still under there 60 day warranty. So we drove over 600 miles (2 cars) to take our car down to have their employee (Shawn, who was fired and NO longer a PM employee) told us because he could not feel the issue we were complaining about while test driving the car with my husband, they could do NOTHING for us! He said that if we wanted to stay then they would try it in a couple hours and if they could feel it they would fix it.So, we left it with them overnight and later that next afternoon 12/16/10 Shawn called my husband and said that he could feel the problem but, didnt know if it was a big enough problem to fix.So we drove back to PM to pick up the car . First he tried to make us pay a $75 dollar fee (which he said we would only have to pay if they did not feel the issue & Shawn clearly stated in his VM he could).We then received a letter from PM on 12/18/10 stating that they could not duplicate the issue and so they would need my husbands OK to tear the transmission down and fix it. We decided to wait and deal with the warranty company directly because of the run around from PM. After 2 weeks of dealing with our warranty company (which finally made it in their system by the end of December) to get our transmission fixed on our car. We put in a claim and began dealing with our warranty. All this time we still had been driving our car infrequently. The warranty claim office sent out an appraiser to test drive our car and asses the issue. The warranty company than called us and told us there was a problem with the transmission, it was slipping and they OKd the go ahead for repairs. We then get a call from Public Motors stating that the will tow our car and give us a loaner to make the necessary repairs on our vehicle. WHO knows what were going to have to deal with NOW. And our warranty company has informed us that they are getting the run around as well. Mentioned that to my husband more than once. In fact the warranty company suggested that we NOT GIVE UP and keep fighting PUBLIC MOTORS. Interesting to learn that PM NOW wants to fix our repairs, when only a few weeks before BOTH SALLY (who works in the customer service department) and Shawn (the former employee) had told us that NOTHING could be done! We had already left it with them almost a month prior and they were NOT willing to make the repair. And in fact send us PAPERWORK stating that Public Motors indicated there was NEVER even a problem. My husband has talked to countless representatives that continue to give him the run around. NO PHONE calls are ever RETURNED and the following people (Paul, Sally, and Ruby) ONLY pass the issue along to the NEXT person because they do not want to DEAL with it. Not to mention every other representative that pretty much knows us by FIRST name because either I ormy husband have called them so MUCH to resolve our problems.

I have even emailed them and caught them in flat out lies more than once. I dont trust these people therefore why would I want my repairs done by them. These people are scamers and I DO NOT believe a word that they say. I am reporting them to the BBB for the 2nd time now as well as the DMV and any other agency to REPORT these unethical and POOR business practices. DO NOT TRUST these people and do your RESEARCH. Had I found everything I see NOW on the internet about them I would have NEVER bought a car or even considered it! TAKE ACTION! Report these people, they need to be STOPPED, dont let this happen to someone you know and DONT purchase a CAR from them!


This report was posted on Ripoff Report on 01/19/2011 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/PUBLIC-MOTORS/Culver-City-California-90232/PUBLIC-MOTORS-DONT-TRUST-THIS-COMPANY-THEY-LIE-SCAM-NEVER-RETURN-YOUR-PHONE-CALLS-Cu-684496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

PUBLIC MOTORS MAKES GOOD

AUTHOR: Heather - (U.S.A.)

After days of not being able to reach PM,Today at 2:30pm They finally called me back and told me that they had contacted my mechanic and the warranty company and said that things had been approved and the go ahead had been OK'd. This made me a very happy consumer. Although I would still caution doing business with them,in the end I was VERY happy that they finally followed through with their obligations!

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