• Report: #138025

Complaint Review: PUBLIC STORAGE

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  • Submitted: Fri, April 08, 2005
  • Updated: Mon, April 09, 2007

  • Reported By:COLLEGE PARK Georgia
PUBLIC STORAGE
1107 Goethals Road North STATEN ISLAND, New York U.S.A.

PUBLIC STORAGE RIPOFF, RIPOFF,RIPOFF THATS ALL I HAVE TO SAY STATEN ISLAND New York

*Consumer Comment: Boy, am I lucky!

*Consumer Comment: Same thing happened to me CA

*Consumer Comment: Change of Address

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In March my fiance and I decided to move out of state, so we needed to store our whole life with public storage in a 10X10 space. We've rented with them up until the end of the year with no problems, all of our payments were made on time in a timely fashion maybe a couple of days late but nothing substantial. Around February 15 we received a call from the public storage manager at the facility that we rented from stating that we were late and that they were going to clip our lock and and replace it with one of their locks and that we would not have access to our things until we paid the bill.

Never once mentioned to us that our things would be auctioned and sold, I mean everything that we owned. I could not express how shocked and hurt and upset I was. I was at a loss for words, all of my personal belongings and personal items were just violated. Instances like these are reasons why identity theft occurr.

When we spoke to the manager regarding the situation she stated that she tried to contact us and could not reach us. If I can recall when my fiance spoke to the same person via telephone he gave all of our new out of state contacts and in state contacts should something happens and we needed to be contacted. Apparently the manager did not make notes of the new information on the account, and for that lazy irresponsible act everything that my fiance and I owed are gone. All memories of my family my father who is dear to me his family airlooms, are all gone. These people did not try to contact us at all they just sold our stuff and and didn't think twice about it.
Public storage customer service was very rude to us, so was the management office. We called them on several occassions, no response. RIPOFF!!!!!!!!!!!!!!!

If someone comes in contact with the same problem or have come in contact already please contact Us. We are looking a lawyer to handle our case, to help us recoupe some of our things, right now we have nothing, i mean nothing .

Jateia
COLLEGE PARK, Georgia
U.S.A.

This report was posted on Ripoff Report on 04/08/2005 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/PUBLIC-STORAGE/STATEN-ISLAND-New-York-10303/PUBLIC-STORAGE-RIPOFF-RIPOFFRIPOFF-THATS-ALL-I-HAVE-TO-SAY-STATEN-ISLAND-New-York-138025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Boy, am I lucky!

AUTHOR: Bob - (U.S.A.)

I almost got sucked into this situation. I rented a PS truck and unit for some stuff I was clearing out of a house. When I got to the office, it took a long time (+/- 20 minutes) for me to get the truck keys and my unit number. The gal working the computer said it was slow, but she kept tapping and clicking.

The trip to and from the house was largely uneventful. The trouble arose when I arrived at the facility. The office had just closed, and I had no entry code. I called the 800 number in the folder I received, and the call jockey asked me about a card in the folder. You guessed it--not there! Am guessing that girl behind the computer didn't know or didn't care.

Anyhow, a family that was there let me in, and I drove around to my assigned unit, when lightning struck twice. This time, a huge PS lock was on the door, and there I was with no keys to it. What's more, the lock had an incuse red-painted warning stating that breaking the lock constituted burglary.

Darkness was falling fast on this facility, and I was deciding that this was a bunch of malarkey. I didn't have an exit code to leave, either. Fortunately, I was able to leave after another customer came in. I had to store the truck overnight at my place. The next morning, I went to a competing storage facility with which I was already doing business. I unloaded the stuff and swept out the truck per PS rules.

When I returned the truck, I didn't raise a stink. I just dropped off the keys and left. I was charged for having the truck overnight, and yes, I am miffed at that. Nevertheless, am now reading these ROR horror stories, and I am now very glad that I didn't put my stuff in that unit.

Long story short, I am not pleased with my PS experience and will NOT return. Public Storage is a joke.
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#2 Consumer Comment

Same thing happened to me CA

AUTHOR: Scott - (U.S.A.)

Public Storage (PS) allowed breaking to many units and failed to pay damages for the thefts, they then sold all my property that I had in the world, personal items, records, irreplaceable things. They lied to me, and I am suing them in CA.

Join with me and let's make them pay for what they did.
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#3 Consumer Comment

Change of Address

AUTHOR: Larry - (U.S.A.)

I manage a self-storage (not Public Storage) in Tucson, AZ. Laws vary considerably from state to state so this may or may not apply.

Arizona requires that I send notices of default and/or lien sales to the tenant's last known address. That is either the address they gave me when they filled out the rental agreement or the new address they gave me in writing. The rental agreement clearly states that a change of address must be in writing.

Notifying the storage company (or any other business) of a change of address over the phone is risky if the contract requires a written notice.

What if someone calls me and says he is one of my tenants but is really an ex-spouse out to cause trouble? What if a tenant calls and says his new address is 123 Hobson and I hear 123 Dobson? If I change a tenant's mailing address based on a phone call I have no proof that he requested the change and no way to verify that I entered it into my records correctly. I would incur much more liability changing an address based on a phone call than I would by sending notices to an old address.

The nature of this business is that many of our tenants are moving from one place to another and the address that they gave us when they moved in is not the same one they now receive mail at. But how am I to know? Even when I know that a tenant is living at some place other than the address I have in my records I cannot change their mailing address without their written notice. I have tenants who live a block away who want all their mail sent to a PO Box in South Dakota 1500 miles away. It is the tenant's job to tell me where he wants his mail sent; it is not my place to make that decision for the tenant.

When you called Public Storage and gave them your new address, they should have told you that you needed to put it in writing. Regardless of whether they told you or not, you are going to have a major problem trying to prove that you called them, that you gave them notice of a new address, that they understood that it was a change of address, and that they accepted your telephonic notice in lieu of a written notice if a written notice was required.
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