- Report: #97554
Report - Rebuttal - Arbitrate
Complaint Review: PULTE/DEL WEBB HOMES ANTHEM
PULTE/DEL WEBB HOMES ANTHEM3701 ANTHEM WAY ANTHEM, Arizona U.S.A.
PULTE DEL WEBB HOMES ANTHEM Our 6 month old home is falling apart! Anthem Arizona
*Consumer Comment: I am not blasting anyone!
*Consumer Suggestion: Builder's Excuses
*Author of original report: Response to other Anthem homeowners.
*Author of original report: If nothing is wrong with your home in Anthem, Good for you!
*Consumer Suggestion: Not An Excuse, it is the builder's responsibility to monitor that work
*UPDATE EX-employee responds: I own a Del Webb home in Anthem... When contractors do sub-par work it only causes more work for the customer care reps. assigned to the house.
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Our windows have bowed outward, and we have what looks like the ceiling is moving away from top of the wall. If I only new how to work my digital camera, I would gladly publish the pictures here. I do have regular pictures however.
Our "customer care representatives", we have had 4 so far, have passed us back and forth between them, and not one of them has solved our problems. I have spoken to their engineers, our engineers and 3 lawyers.
All of Pulte/Del Webbs customer care representatives dropped-the-ball when it came to responding to our initial calls in a timely fashion. The represdentatives had to be told over and over that they need to follow up on the situations. These same people never provided the exceptional service they promise and promote in their website and sales office.
Now, we have been told that our water heater needs to be replaced...this is a new home! We have only been in it 6 months and we don't use that much water as a couple!
I work at the place where Pulte/Del Webb holds their meetings and I get to hear all of their "customer service" training meetings. I also here their sales training meetings. They are trained liars basically.
Very dissatisfied customers
Gary and valerie
This report was posted on Ripoff Report on 07/04/2004 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/PULTEDEL-WEBB-HOMES-ANTHEM/ANTHEM-Arizona-85086/PULTE-DEL-WEBB-HOMES-ANTHEM-Our-6-month-old-home-is-falling-apart-Anthem-Arizona-97554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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