• Report: #328629

Complaint Review: PUPPY BOUTIQUE - PUPPY PETITE

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  • Submitted: Thu, April 24, 2008
  • Updated: Tue, January 10, 2012

  • Reported By:MERIDIAN Mississippi
PUPPY BOUTIQUE - PUPPY PETITE
8002 17TH AVE BROOKLYN, New York U.S.A.

PUPPY BOUTIQUE - PUPPY PETITE STORE OPERATING UNDER FALSE ADVERTISEMENT AND POOR CUSTOMER SERVICE-RIPP OFF STORE NEEDS TO BE PUT OUT OF BUSINESS BROOKLYN New York

*Consumer Comment: PUPPY BOUTIQUE SHOULD BE SHUT DOWN

*General Comment: Seem to be a lot of complaints on other sites for this company

* : One year Later , This was Never Filed in court

*Consumer Comment: My dog from this puppy boutique a TRICK KNEE condition (genetic defect)

*Consumer Comment: Don't buy from petstores

*REBUTTAL Owner of company: What letter are you talking about ?

*REBUTTAL Owner of company: Being Ethical you siad? well when you slander someone all over the internet it makes it harder

*REBUTTAL Owner of company: Being Ethical you siad? well when you slander someone all over the internet it makes it harder

*Author of original report: Puppy Petite aka Puppy Boutique, Brooklyn, NY Breach of Contract will be Settled in Court

*REBUTTAL Owner of company: Finally some resolve, Thank You

*Author of original report: Puppy Petite AKA Puppy Boutique Breach of Contract will be Settled in Court

*REBUTTAL Owner of company: I guess you cant read the part of the Pathologists Report that says (Drum Roll please)

*Author of original report: Opinions are Irrelevant-Fact is Puppy Petite aka Puppy Boutique Still Refuses to Settle Warranty Dispute

*Consumer Comment: Whoa now

*Author of original report: Puppy Petite AKA Puppy Boutique Issue still unresolved

*REBUTTAL Owner of company: Final response , because you don't seem to understand even what the vet said on this site

*Author of original report: BBB Report is exactly as provided by BBB.

*REBUTTAL Owner of company: Response to Refuse Resolution with BBB

*Author of original report: Puppy Petite AKA Puppy Boutique Refuse Resolution with Better Business Bureau

*REBUTTAL Owner of company: Response to Xstraplay- from NY state licensed veterinarian.

*REBUTTAL Owner of company: This is what you Veterinarn stated the day you brought him in.

*Author of original report: Update to Puppy Petite AKA Puppy Boutique

*REBUTTAL Owner of company: You have Nothing more to say, Because you keep changing your story (WHY)???

*Author of original report: Unresolved

*REBUTTAL Owner of company: are you sure about this???

*Author of original report: update

*REBUTTAL Owner of company: Then why are you saying this?

*Author of original report: Puppy Boutique AKA Puppy Petite Issues

*REBUTTAL Owner of company: Keep on avoiding The issue, why are you posting multiple Names and states to cover yourself

*Author of original report: Puppy Petite and Puppy Boutique Ratings

*Author of original report: Puppy Petite and Puppy Boutique Ratings

*Author of original report: Puppy Petite and Puppy Boutique Ratings

*Author of original report: Unprofessional

*REBUTTAL Owner of company: response to customer More phoney usernames and states

*Consumer Comment: Please NEVER buy from a pet store!

*Author of original report: Response To Maria

*Consumer Comment: Response to Customers Claim , That Part she forgot to Mention (Blood sugar levals)

*Author of original report: Registered Owner of Puppy Boutique AKA Puppy Petite

*Author of original report: The Background Information for the Source of Puppy

*Author of original report: Update 3

*Author of original report: Update 2 for Puppy Boutique AKA Puppy Petite AKA NYC Puppy

*Author of original report: UPDATE

*REBUTTAL Owner of company: Response to Nice try

*Consumer Suggestion: Nice Try But I Don't Buy It Either

*UPDATE Employee: Puppy boutique Responds to customer claim

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This store should be put out of business. The one year guarantee they advertise is absurd. I traveled all the way to NYC to pick up a puppy that I thought would be the same one that Puppy Petite emailed me a picture of. It wasn't, however I purchased him anyway. Before traveling to NYC, the owner emailed me and told me the prices for their "teacup yorkies" were between $500-$1500; however, they were realistically between $1000-$2500. I purchased my baby for $1600...only for him to die 2 weeks later due to congenital problems, as confirmed by TWO different vets.

When my puppy initially got sick I took him to the vet and was told he'd have to be hospitalized. I immediately called Puppy Petite to see how they wanted to handle paying for his hospital bill because in their "guarantee" they state that they'll cover all medical expenses if it's due to congenital disorder. Puppy Petite told me that they would not reimburse me unless I took the puppy to one of their vets in NYC. Can you believe they wanted me to bring my puppy 400+ miles to NYC in order for them to cover the vet expenses? My vet estimated the costs to be $2000+ dollars and there was no guarantee that my puppy would survive. Due to the high costs, I chose to have my puppy stabilized and transported to NYC with an IV to Puppy Petite's vet so they could cover the costs. My puppy eventually died due to a congenital disorder and Puppy Petite refused to give me a new puppy or a full refund for the purchase price. I'm still trying to battle with them to receive a refund.

Please do not purchase from this pet store, they have negative ratings from Consumer Reports and have changed their business name a couple of times to stay in business. They are also known as Puppy Boutique.

Here is a link to consumer reports about puppy boutique:
(((ROR REDACTED)))

Xstraplay
MERIDIAN, Mississippi
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/24/2008 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/PUPPY-BOUTIQUE-PUPPY-PETITE/BROOKLYN-New-York-11214/PUPPY-BOUTIQUE-PUPPY-PETITE-STORE-OPERATING-UNDER-FALSE-ADVERTISEMENT-AND-POOR-CUSTOMER-328629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

PUPPY BOUTIQUE SHOULD BE SHUT DOWN

AUTHOR: Upsetcustomer - (United States of America)

this is a terrible business. i do not even know how this place can be considered a business. i wish i had found all these consumer complaints before purchasing my puppy because my puppy is now in critical condition. they state they will refund you your money if you bring your puppy to your vet but when your puppy is dying do you really want him to travel who knows how far to THEIR vet. the lemon law states that they should pay expenses up to the price of the puppy but then when you call them they refuse unless you bring them to their vet. my puppy is in need of a specialist and neurologists which is why i refuse to bring him to their vet. i have not even had my puppy 14 days and he is now dying. just to figure out the problem with the puppy is costly because the tests are so expensive. i have contacts the ASPCA and they said they have checked this place out dozens of times but cannot do anything because they are up to date with their license. she informed me to call the department of mental health, which i did, and the attorney informed me of the lemon law. as long as a certified veterinary states that the puppy is unfit the store should refund you up to the price of the puppy. i read on another site that they wanted a woman to send her dead puppy over to them on ice for an autopsy!! how horrific. as if loosing your puppy is not hard enough. they are unprofessional at this place and i feel bad for other people like me who travel over an hr to come here only to be deceived. after researching i found out my puppy comes from MO which is most likely a puppy mill. the breeder they gave me has been inspected several times and found unfit. in one instance the report states that the smell of ammonia was so strong. when you call to speak with maria she is always "out" or "running late". im hoping that they will refund me the price of the puppy. i am willing to take legal action if they do not. under the law after receiving a unfit for sale letter they have ten days to refund your money. il keep you guys update. 
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#2 General Comment

Seem to be a lot of complaints on other sites for this company

AUTHOR: Anonymous - (U.S.A.)

Saw a lot of issues with this pet store: http://www.consumeraffairs.com/pets/boutique.html...

Anyone know of any good pet stores in NYC or are they all like this?

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#3

One year Later , This was Never Filed in court

AUTHOR: Jerry r - (U.S.A.)

I  waited  over  a  year  to  give  enough  time  for  This  customer  to  file legal papers and  drag  this  into  court

as  she  said  she stated  she  would.  To  date  There  has  been  no  court  preceding  or  otherwise  Filed  By  her.  You  would  think  someone  who  was  100  pecent  sure  That  the  puppy  sucumbed  to  a  liver  issue  would  have  The  proof  to  back  this  up  and  take  legal  action,  Again  its  been  way  over  a year  and  still  nothing has been done  on her  part.  We  Both  have  copies  from  the  pathologist  stating  that  the  Puppy was  diagnosed  with  "Juvenile Hypoglycemia"

We , meaning  Both  the  customer  and  I have  original  Vet  reports  Stating  exaclty what  happned  to  The  puppy,  and  the  cause  of  his  passing  as  Juvenile Hypoglycemia, 

And  not  a  Liver  shunt  as  she  has  stated  all  over  The  internet.  Hypoglycemia  is  Not  something  we  nor  Other  Breeders/kennels  cover  as  it  is  the  customer's  responsibility, To  make  sure  The  puppy  is  cared  for  properly to  avoid  this  from  happening.  We  do  feel  horrible  about  what  happned  and  was  in the  process  of  working  things  out  with  the  customer, Before  she  decided  to  slander  us all  over  The  Net.   The  Bottom  line  is  Had  she  waited  and let  us  complete  or  autopsy  first, This  would  have  been  settled,

but  she  elected  To  Lie  and  go  on 20  +  websites  copying  and  pasting  this  same  story  over  and  over.  My  question  is  if  what  she  stated in this  report  was  true,  And  She  stated  this  would  be  settled  in  court,  Then  why   hasent  she  done  so  as  of  yet.  I  know  she  will  read  this  posting  and  respond  how  she  is  still  gathering  information  or  how  she  was  too  busy,  Or  this  or  that  came  up.  But  I  think  that  the  bottom  line  is  that  she  knows  as  I  do  what really  happned  with  her  puppy,  Juvenile Hypoglycemia  That  could  have  been  treated  if  it  was  caught  in  time.  No  Matter  how  many  times  we  explain  this  to  customers,  or  all  the  vitamins  and caring  instructions  we  give , There  is  always  that  chance  of  someone  who  didnt listen  to  how  delicate  these  tiny  breeds  really  are  and  what  can  happen  if  not  properly  cared  for.

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#4 Consumer Comment

My dog from this puppy boutique a TRICK KNEE condition (genetic defect)

AUTHOR: Dontbefooled - (U.S.A.)

I adopted my dog from an acquaintance who bought him from puppy boutique. I have all the paperwork with signatures of the parties involved.

Do NOT ever buy any dog from Puppy Boutique aka Puppy Petite. All they care about are profits. They do not get their dogs from "local breeders" but rather, they get them transported in trucks from the Midwest. Do your research before you get a dog. No matter how cute and adorable they appear through the window, these dogs are likely to be turn out sickly or have problems that cost $$$ to treat later on in life. Puppy mills are places where dogs are treated like farm animals, caged for their whole lives just to produce puppies which are then taken from them. If the dogs misbehave (for example, bark excessively), they get pipes jammed down their throats to damage their vocal cords. If you buy puppy boutique or any other pet shop with puppies for sale, this is the kind of business you are supporting. Google puppy mill and you will see undercover footage of this.

I have papers stating that my dog is from this dump. He has a congenital defect in which his kneecaps pop out of their sockets. I have been to 4 different vets who have all confirmed this condition. It is a genital disorder meaning this condition resulted from BAD BREEDING practices. They probably mated two siblings or mother and son together just so that they could make a quick buck.

There is no cure for this condition aside from costly surgery. It will cost about $3000 for operations on both knees if the condition progresses. Otherwise, if it's not repaired, he will have difficulty walking. Still, there may be complications that arise from operating on such a toy dog. It is heartbreaking that my dog has to go through this.
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#5 Consumer Comment

Don't buy from petstores

AUTHOR: Smartdogmom - (U.S.A.)

Let this be a lesson to people. This is what happens when you buy from a petshop. No matter what they tell you, the pups come from a puppymill. No ethical breeder would ship a puppy under two pounds, period. Shame on the petstore for even selling one that small. I'm sure there are good breeders in Illinois, but a breeder who ships an underweight puppy to a shop in NYC, who will sell to anyone with a credit card, isn't one of them. I don't doubt that the puppy had a liver shunt, that's probably why it was so small. That's often the case with "teacup" puppies. It takes so little effort to find out about puppymills and petshops. People just need to stop being so lazy and impulsive.
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#6 REBUTTAL Owner of company

What letter are you talking about ?

AUTHOR: Maria - (U.S.A.)

You said that we were provided a letter that the dog was not hypoglycemic?


Well I have yet to see a letter making any reference to that statement from any vet that your pup was examined by.

Oh I forgot , You only gave him Karo syrup ( to treat low blood sugar ) at your house for what reason Before you brought him into your local animal hospital.


Yes in all fairness, you had the puppy 2 weeks, And when you were told that we had to run tests to determine what had happned with him, And said after the tests were back , that we would issue a replacment puppy, which most breeders/stores want to know what happned with the puppy while in your care, You go and blast us online, (while we were waiting on results from the Diagnostic labs) So if you want to talk about fairness , And qoute greek gods, and all of that, Then maybe you should Think back to the actions that you took, while we were in agreement about doing a replacement for you, And you posted up on 10 + sites that we
were being unfair with you. Next time your in a situation, give the other party a chance to do their part before you decide to slander them all over cyberspace, This would have been over and done with a long time ago. I can admit when I am wrong, And not blame others for my mistakes
I guess not everyone thinks like That.
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#7 REBUTTAL Owner of company

Being Ethical you siad? well when you slander someone all over the internet it makes it harder

AUTHOR: Maria - (U.S.A.)

Yes your right I am a very ethical peson, I have donated cars, Money to various charities over the years, And yes I have all my paperwork to back this statement also, Into the thousands, For people who are in need, As I do believe in helping people that need it the most. But I dont think That a person who slanders my company, When I said to you that I would replace your puppy once all the proper tests results were back qualifies
as a person that I should help. Only becuase on this very site While we waited on results to come back from the lab, Your were busy saying how we sold you a dog with a congenital defect, and have posted the same story on as many websites as you could find.

Then if that makes me unethical because you decided to slander us when I said I would help you, well then I guess I have a good reason, I know that you had called the store and said that tou wanted to work things out, And I also posted about 50 times that the pathologist states the presence of Hypoglycemia during the Liver tests with your puppy as the sole condition that was present in relation to the cause of death. Not Possibly or I think its this or that, Fact of hypoglycemia, and All the vets that have reviewed the reports, Concur with this being the ultimate cause of death (hypoglycemia) with your puppy, When your ready to understand this, then we are ready to work with you, Or the courts can handle this and bring some closure to this saga. The choice is yours
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#8 REBUTTAL Owner of company

Being Ethical you siad? well when you slander someone all over the internet it makes it harder

AUTHOR: Maria - (U.S.A.)

Yes your right I am a very ethical peson, I have donated cars, Money to various charities over the years, And yes I have all my paperwork to back this statement also, Into the thousands, For people who are in need, As I do believe in helping people that need it the most. But I dont think That a person who slanders my company, When I said to you that I would replace your puppy once all the proper tests results were back qualifies
as a person that I should help. Only becuase on this very site While we waited on results to come back from the lab, Your were busy saying how we sold you a dog with a congenital defect, and have posted the same story on as many websites as you could find.

Then if that makes me unethical because you decided to slander us when I said I would help you, well then I guess I have a good reason, I know that you had called the store and said that tou wanted to work things out, And I also posted about 50 times that the pathologist states the presence of Hypoglycemia during the Liver tests with your puppy as the sole condition that was present in relation to the cause of death. Not Possibly or I think its this or that, Fact of hypoglycemia, and All the vets that have reviewed the reports, Concur with this being the ultimate cause of death (hypoglycemia) with your puppy, When your ready to understand this, then we are ready to work with you, Or the courts can handle this and bring some closure to this saga. The choice is yours
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#9 Author of original report

Puppy Petite aka Puppy Boutique, Brooklyn, NY Breach of Contract will be Settled in Court

AUTHOR: Xstraplay - (U.S.A.)

When the vet who ordered the biopsy agrees that the puppy did not, in fact, die of hypoglycemia, that's what matters. In regards to the blood work, test results, vet's statement...we can go back and forth forever. Puppy Petite aka Puppy Boutique, Brooklyn, NY has been provided a letter that the puppy wasn't hypoglycemic-by the veterinarian who ordered the test per Puppy Petite aka Puppy Boutique's request, so there's nothing more to say. I was informed of this information today. Ultimately with any test requested by a doctor of any sort, the official results are interpreted by the doctor whom requested the test.

It's been suggested by the veterinarians, among others, that I should no longer try to resolve this outside of court since it's obvious that you're being uncooperative. The refusal letter from Puppy Petite aka Puppy Boutique to the Better Business Bureau is enough proof that you're being uncooperative and the issue should be pursued in court.

Like you've stated, we'll let the courts settle this. I was willing to accept a replacement but you've refused at all costs...so the courts will settle this and then you can issue a refund plus expenses.

Perhaps instead of quoting things from the dictionary, you should read about Socrates, Plato and Aristotle so that you will learn the meaning of "being ethical".

Dispute is over...no further comment.
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#10 REBUTTAL Owner of company

Finally some resolve, Thank You

AUTHOR: Maria - (U.S.A.)

You Keep saying things that arent making any sense like the following

"I cannot absolutely rule-out the possibility of a concurrent portosystemic shunt
while other regions are normal. "

Again The word absolutley is Broken down in plain terms GoTo

yourDictionary.com , *Absolutley * is not a medical term for any condition, Nor is the word *Possibility* Is not a medical term either. The bottom Line is there is no medical proof that he had congenital issues, of any kind. But the Presence of Hypoglycemia was confirmed by the pathologist in her report.

Facts are Facts, we both have copies of what was found on the autopsy ,bloodtests, and Liver tests. (Hypoglycemia ) was found in the Liver as stated by the Pathologist 100% Fact, are you saying that she is not correct with her medical findings?
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#11 Author of original report

Puppy Petite AKA Puppy Boutique Breach of Contract will be Settled in Court

AUTHOR: Xstraplay - (U.S.A.)

You left out the most important part of the report:

***I cannot absolutely rule-out the possibility of a concurrent portosystemic shunt (as mentioned in the clinical history). The histologic changed associated with shunts and other vascular anomies can be regional within the liver, while other regions are normal. Therefore, it is possible to obtain a biopsy with normal lobular architecture from a dog with a portosystemic shunt or other heatec vascular anomaly.***

The blood work and the vet records (3 VETERINARIAN STATEMENTS) back up this report.

No, you didn't offer a resolution to this-you stated that if I'd post online that I admit that the dog did die due to my fault and that I agreed that he was indeed hypoglycemic, then you'd consider working things out with me. I'm sorry, but no I'm not going to agree to something that isn't true when there's proof in black and white that you're wrong.

I would have rather settled this out of court because it's not your fault he died, but it is your fault that you won't back up the warranty-and it's your fault this has turned into such a "nasty battle". Thanks for giving me the go-ahead on bringing you to court. I will proceed with the court filings now.

Guess this "rip-off" report is officially closed, I've given you every opportunity to settle this and you've refused my request, along with request of the Better Business Bureau. So I'll officially pursue legal action now. Take care.
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#12 REBUTTAL Owner of company

I guess you cant read the part of the Pathologists Report that says (Drum Roll please)

AUTHOR: Maria - (U.S.A.)

You said, (consumer stated the following )

" No, because there's absolutely NO proof that the dog died of hypoglycemia--"


(The Medical Pathologist says in her Report)

The diffuse Microvesicular steatosis (a.k.a. fatty change or lipdosis, is consistant with microvesicular steatosis of juvenile Hypoglycemia.

Well if The pathologist wrote this in her report , I would tend to believe it.
This is a medical doctor with degrees in animal medicine who is saying this.

But again you seem to think otherwise. Hmmm what part of her report dont you understand?

Hypoglycemia is present in the Liver Period. Lets just go to court already and get this over with because you obviously dont seem to understand
even when a medical expert says Hypoglycemia was found during the liver
tests.

Yet you have a copy of this for yourself, so please read as many times as you need, So that you may comprehend what she said and her clinical
diagnosis of what she found, Which was Hypoglycemia

I did say that if you were to own up to what really happned with your puppy, I would be willing to work things out with you, But you cant admit when your wrong, so I guess the courts are needed to bring final reslove.

And FYI, the Vet that made the posting online, is not going to post up something that is not the truth, The practice has a 30 + year record and they are not going to put their license on the line for me or anyone else.
They read the report and stated that there is absolutley no proof that the puppy died of a congenital defect. I guess you dont understand that part either, Or want to keep blaming everyone else except yourself, Your own vet report says that you gave the puppy Karo syrup prior to bringing him into their animal hospital, If he wasen't in sugar shock (Hypoglycemia)
Then why did you give him the Karo syrup for ?
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#13 Author of original report

Opinions are Irrelevant-Fact is Puppy Petite aka Puppy Boutique Still Refuses to Settle Warranty Dispute

AUTHOR: Xstraplay - (U.S.A.)

Puppy Petite-Perhaps you've misunderstood the one-sided response from your veterinarian: "I have reviewed all the medical records and there is absolutely no proof that the puppy died of a congenital problem."

Your vet is entitled to his opinion about your store-Yes, I'm sure he does think your store is great since you generate a large amount of business for him. His opinion about you in the matter, however, is irrelevant. Facts are the only thing that is relevant. Did he forget to mention that he (nor you) has proof that the puppy died of hypoglycemia? No, because there's absolutely NO proof that the dog died of hypoglycemia--that's the one and only thing that can be ruled out with 100% certainty. It doesn't make any sense at all for you to continue to claim that the dog died of hypoglycemia (which is the one and only thing your contract doesn't cover) when the bloodwork, test results an official vet records prove that the dog WAS NOT, in fact, hypoglycemic.
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#14 Consumer Comment

Whoa now

AUTHOR: Dani - (U.S.A.)

Let's not open up another can of worms. You state: "A pet store who cares about the pets they sale buy them from LOCAL breeders-not from 'cheap breeders' across the US. For example, my puppy came from IOWA."

What is wrong with Iowa? Our breeders are just like any other state. Keep to your argument and don't try to bring in people who aren't involved. You are wrong by the way. You have yet to prove that your puppy died of anything other then you own fault.
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#15 Author of original report

Puppy Petite AKA Puppy Boutique Issue still unresolved

AUTHOR: Xstraplay - (U.S.A.)

I've already posted my vet's report that rules out hypoglycemia...instead of reading the reports, you just keep trying to use cheap tact to try and make me look bad. That's you're prerogative-however, I will continue to do the right thing to ensure that this matter is resolved.

Here's what I posted earlier--you also have a copy of this report on my vet's letterhead, incase you've forgotten.

Summary from my vet's records:

Puppy was seen because he had vomiting and diarrhea and was lethargic. He was very lethargic but would respond to stimuli; significantly dehydrated, abdomen non-painful. Blood glucose tested by glucometer. Tested parvovirus by Idexx SNAP test. We placed a jugular catheter due to his degree of dehydration, and gave a bolus of lactated ringers solution, 40 mls, then 5 ml/hour until he was picked up for transport. Suspected porto-systemic shunt. (I have a full copy of the report)

So as you can see, no, he was not given Dextrose (for low blood sugar), he was given lactated ringers solution (for dehydration). The puppy had severe diarrhea and vomiting (which are symptoms of liver shunt, not low blood sugar). See symptoms list below. I can't find anywhere that states diarrhea and vomiting as symptoms of hypoglycemia, but there are a million places that state they are symptoms of liver shunts.

As far as your cheap tact about the check-I have a copy of my credit card receipt from my vet that has been entered into the documents for the reports and files.
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#16 REBUTTAL Owner of company

Final response , because you don't seem to understand even what the vet said on this site

AUTHOR: Maria - (U.S.A.)

When your puppy past away from Hypoglycemia ( Low Blood sugar) And all the vets reports support this fact, and a NYS certified Vet already posted on this site that they had reviewed all the tests and animal hospital reports from your vets office, And the vet goes onto say that there was no proof that your puppy had a congenital defect, How do you continue to say otherwise?

give us the proof that your puppy had a Congenital Defect, and Not Low Blood Sugar (Hypoglycemia)

Post it on the site for all to read.

And again, I stated that we would have replaced your puppy, But you thought it better to defame us all over the net, while we were still waiting for the blood, and Liver tests to come back from the diagnostic labs and pathologists report. Rather then giving a chance for things to be handled the right way, you jump online on every web site you could find and say how your puppy had a congenital defect 100% (UNTRUE)
using different user names and states of resident everytime you posted
the same story over and over again. You have Lied, And even bounced a check at the original animal hospital that you took your puppy to in your hometown where you live. They should have Blogged you for passing a bad check, which I think is illegal if I am not mistaken in most states.
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#17 Author of original report

BBB Report is exactly as provided by BBB.

AUTHOR: Xstraplay - (U.S.A.)

The response from the BBB was posted EXACTLY as it read from the Better Business Bureau's report...yes, the word "hypo" was in the report exactly as indicated above. Have you read the report??

I'm certain that you've sold tons of dogs...I've seen it for myself. The percentage of sick dogs you sell is low compared to the number that you sell because the high volume of dogs you sell. The point isn't that you not only sell sick dogs...the point is that you don't want to stand by your guarantee. You know these dogs come to you by the truckloads from across the US and you sell them to innocent consumers with a guarantee that they are healthy. Bottom line is they're not and this is illegal. As I've stated before, I'm not posting on this site to go back and forth with you. I'm posting on this site the facts of the situation so that other consumers like myself will not have to deal with this nonsense. You say you have your "vet witnesses" and that's just fine...bottom line is that I will continue through the proper channels until this situation is resolved.

No, I have no reason to "retract my statements", never. When the situation is resolved, I'll post the resolution.

Ps-you say that you don't want to "endager another dog's life", yeah right. You don't care about the well-being of the dogs you sell...they travel 1000's of miles from the "breeder" to your store every week...and you sell them to anyone who has the money. A pet store who cares about the pets they sale buy them from LOCAL breeders-not from "cheap breeders" across the US. For example, my puppy came from IOWA.
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#18 REBUTTAL Owner of company

Response to Refuse Resolution with BBB

AUTHOR: Maria - (U.S.A.)

Even till this day with all the medical records showing that the puppy did in fact succumb to Low blood sugar (Hypoglycemia) which I noticed that you did not spell the word Hypoglycemia fully in your last response, but chose to write the word hypo instead. ( looks like a cover up )

Even Though A NYS certified Veterianrain who posted on this site, stateing that He had read and reviewed all the bloodtest, Livershunt tests, and your vets records while the puppy was at their animal clinic, And He Stated that there is absolutely no proof that the puppy had a congenital defect. (which means No congenital defect was found in said puppy)

You still continue to post on this site and every other web blog that you can find that the puppy had a congenital disorder. (UNTRUE 100%)

The bottom line, is I would not put another puppy in your hands after you have lied online and tried to cover yourself in every way possible throughout this entire event. if you would like a refund which Under NYS animal law, You are not entitled to beacuse the puppy went into sugar shock while in your care (Hypoglycemia) .. Just tell the truth for once on this and every site that you have posted on. you and I both know that you cannot post statements on this site and then retract them later because of this sites policy. If you want to battle this out in court I have all the paperwork and letters from 4 different animal hospitals saying that the puppy did not have a congenital defect, But infact had Low blood sugar (Hypoglycemia) + I do know a few vets who wouldnt mind coming to court to explain to the judge/arbitrator exactly what really happned with your puppy in simple medical terms. NewsFlash for you Ms Osborn, with the amount of puppies we sell per year , VS the amount of consumer compliants we get, It works out to less than 1 percent of our customers who have had issues over the last 11 years I have all the sales records back from 1997 to the present day. And we do sell quite a few puppies
every week. But you have been here and saw that for yourself.
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#19 Author of original report

Puppy Petite AKA Puppy Boutique Refuse Resolution with Better Business Bureau

AUTHOR: Xstraplay - (U.S.A.)

Response from BBB report:
***The Better Business Bureau has presented your complaint to The Puppy Boutique in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, this matter appears to remain unresolved.

The Puppy Boutique has offered the following as its final position in response to our dispute resolution efforts:
Joe Breder, Fraud Protection of the puppy Boutique, states: The customer complained that her puppy dies of congental birth defect. We submitted medical records supplied by her and her vet and sent them to our vet for review. His findings was not what she states. Her vet report showed that the dog had hypo. In the contract we do not cover Hypo.***


Since, I'm following proper procedures, the next report will go to the NYC consumer advocacy program. If Puppy Petite AKA Puppy Petite still refuses to resolve the matter, the dispute can be filed with the courts. I'll keep you posted on the outcome.
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#20 REBUTTAL Owner of company

Response to Xstraplay- from NY state licensed veterinarian.

AUTHOR: Howard Beach Animal Clinic - (U.S.A.)

Response to Xstraplay- from NY state licensed veterinarian.


Puppy Boutique is by far one of the most reputable pet stores in New York. I have personally seen their store and reviewed their vaccination and worming schedules. The puppies are well cared for and the store immaculately clean. In regards to Xstraplay, I have reviewed all the medical records and there is absolutely no proof that the puppy died of a congenital problem. I feel badly that Xstraplay had a problem, but I find puppy boutique puppies to be in excellent health.

NY State licensed veterinarian.
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#21 REBUTTAL Owner of company

This is what you Veterinarn stated the day you brought him in.

AUTHOR: Maria - (U.S.A.)

We asked your vets office to fax us a copy of the doctors notations and medical treatment s given to your puppy "Bojangles" And it was very intersteing to find out that when they tested his Blood glucose , He was reading a extremly high "322" upon arrival to them, And that the notation By the Vet also states That you had given the Puppy Karo syrup at home before you brought him to your vets office that day. If the vet tested the blood sugar at "322" on arrival, Thats not from a birth defect I am sorry to say, Its from the Karo syrup that you gave him to bring him out of sugar shock,
(Hypoglycemia)

Why did you give the puppy Karo syrup, when you stated that he was not being treated for hypoglycemia??

We gave you the Karo syrup with detailed instructions how to give it to the puppy if needed, should the puppy ever have symptoms of being hypoglycemic. I guess this was the case after all. The vet also reported that you called them and stated that the puppy was not moving, yet another symptom of hypoglycemia. The Report also shows that the check that you paid them with was returned from the bank for
insufficant funds , Again raising the issue of your credibility.

Your puppy did not have a congenital disorder as you have stated over and over, But had succumbed to Low Blood sugar (Hypoglycemia) and all the tests and biopsies show this to be true and correct.

We both have the complete copies of your vets Full Report now, That I did not have until recent. I would like to thank the doctors for giving us the full reports that show what really happned with your pup in your own vets
records and handwriting.

Juvanile Hypoglycemia as stated on the Pathologists report + the statements made on your own vets reports clearly state what happned. You just choose to ignore the medical professionals that have spent years earning degrees
in animal medicine, And choose to post up your own bogus statements all over the internet. You have wasted both our time with this, Even though the puppy died from Hypoglycemia, We did offer you a replacement puppy. and you chose to slander us online over and over, on every website you could find posting up the same lies about your pup having a non existant congenital birth defect (which still has never been proven to date )

Before we even had the Lab/autopsy results back , Showing everything points to Hypoglycemia, You were online posting up that he died of a birth defect. Own up to your mistake and we are willing to work things out , As we said we would from the start. But I am not going to let you Defame our company with your untrue accusations either.

Again you are not a Animal doctor, All the Reports point to Hypoglycemia
Period. What Part of that don't you Comprehend?? call any Vet and ask
him/her what Hypoglycemia is and how it happens, And what The end Result is if not treated Right away. You have proven Nothing, except that
you have tried to cover yourself, And your own vets report shows the truth in detail when you brought the puppy into their office, About the sugar levals being extremly high, From the Karo syrup you gave the puppy to counteract the sugar shock he was in, (Hypoglycemia) To the Pathologist verifying the presence of juvanile hypoglycemia in her report that she submitted to us, And you also have a copy of this for your records.
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#22 Author of original report

Update to Puppy Petite AKA Puppy Boutique

AUTHOR: Xstraplay - (U.S.A.)

No, for the 100th time now...I'm NOT changing my story, nor am I posting my report under several names and cities. As I stated before, my profile wasn't up-to-date on other sites and once I realized it, I had it updated. I've posted the exact same story on every site and not trying to hide anything.

As far as you offering me a replacement, yes, you did after a week of arguing with your store and only to find out that you "changed your mind" after I drove all the way to NYC. So, no, you're "replacement offer" was not valid, as mentioned before.

Again, the reports were submitted AFTER you had the lab results and AFTER Stuart said you were not going to issue a refund or a replacement. Yes, the puppy did die of a congenital disorder; not hypoglycemia. You have your opinion and I have mine. The tests results are there and the judge and veterinarian appointed by the courts will determine the outcome of the results.

Bottom line is that since you refused to give me a refund or a replacement and it's been a month. In addition, you're so focused on trying to prove I'm a liar, that you've failed to answer any of the pertinent questions....such as where the dog really came from and why was he transported so far (1200+miles) at such a young age. This is probably why he died so quickly because he was taken away from his mother too soon.

So, no, I'm not removing any statements from this site or any other site until this issue has been resolved. End of story....as I stated before, since you don't want to remedy the problem, we'll let the courts do it for us. Doesn't matter to me one way or another. Hopefully they'll solve it quickly for us because each day that passes, I'm finding more and more people who feel they have been ripped off by your store.
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#23 REBUTTAL Owner of company

You have Nothing more to say, Because you keep changing your story (WHY)???

AUTHOR: Maria - (U.S.A.)

Well I do have more to say, After you have tried your best to slander us
Without Medical proof to back up your Claims.

I have submited all the medical Reports to 3 different veterinarians offices now, And I am waiting for one write me a report based on the case facts for what this puppy really died from, (which I will make public online) And again, You have not medically proven that it was anything more than low blood sugar to date Only (Hypoglycemia) (Fact)

You posted all over the internet that The puppy died of a congenital defect (liver shunt) which the pathologist could not verify This 100%, But according to you, The puppy had a congenital problem No matter what any veterinarian or pathologist stated. I offered you a replacement puppy, And I even said, " No matter what was the cause of death" Sugar, liver or anything else inbetween that we would cover the replacment pup for you. And we spoke about this in detail, And you just tried to destroy our reputation online, With your multiple name and home state changes trying to mask your identity throughout this whole Ordeal. (Which I have posted up on previous entries on this site)
To show the public your credibility and slander style tactics.


I breached the contract???? Never that, While we were waiting for the blood and Necropsy results to come back , You were busy online slandering us, Before we even had the tests results back from the diagnostic labs to verify what they had found for the cause of death with respect to this case.

Its a real shame that you want to blame us, for this issue, when all the blood tests . and liver tests, Show Juvanile Hypoglycemia on their reports.
Which both of us have posted up on this website.







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#24 Author of original report

Unresolved

AUTHOR: Xstraplay - (U.S.A.)

I've not changed my story...you simply keep twisting my words. Bottom line is the puppy died and you breached the contract & have made a mess out of what could have easily been resolved in the beginning. The facts are listed above and I'm not going to go back and forth with you any longer. I'm done. If you don't want to issue a refund; that's your choice for now & we'll wait and see what the courts say.
I'm not making another entry on this site; I've posted the entire story and have nothing more to say.
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#25 REBUTTAL Owner of company

are you sure about this???

AUTHOR: Maria - (U.S.A.)

Customer wrote the following:

"My reports state that he died of a congenital disorder; which he did."

What report is that, and what vet made this statement???
I dont have a copy of this, please post it on this site so that I may see it with the vets 1st and last names clearly, with a contact number to verify this is true and correct


Customer wrote the following :

"I never said he had a liver shunt 100%..."

Really then ?? So what really happened to the puppy??

If it was not hypoglycemia, and was not a liver shunt, Then what was the reason that he died? you posted up numerous times that the puppy had a congenital problem, a liver shunt is a congenital problem, So you just said that you never stated that the puppy had a liver shunt 100%, So My question you you is, What are you saying?????????? You are Mixing words , Why is this ????? 1st you say one thing, Then change your story around + Not to Mention The 3 different Names you have posted under and The states that you have claimed to live in all in the last 2 weeks

Customer Wrote:

"The puppy was not given Dextrose in the IV;"

Really, so why did the sugar values come back at a high of 170 , when the Normal limits are 70- 138 , I just got off the phone with vet, And There is no way that the puppy's glucose results would have been this High without dextrose being given by your vet. Even if he did have a liver shunt, (which has not been proven) This would not cause the sugar levels to go up at all , Again dextrose had to be given, So this information you suppplied is incorrect.

So How do you explain that??
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#26 Author of original report

update

AUTHOR: Xstraplay - (U.S.A.)

Again, there's no reason to try to belittle me, of course I know how to read and I know the difference between "possibily and definitely" and I also know the difference between "right and wrong". I went to college, where I learned all about business ethics and I was in the military where they taught us the code of ethics. So yes, I'm very educated as well as ethical.

I never said he had a liver shunt 100%...read this statement taken from above-"So as you can see, although the liver showed some signs of hypoglycemia (which is typical for a puppy with a liver shunt), the puppy's blood sugar was tested by two different vets at two different hospitals and the blood sugar was fine. So the one thing that we can rule out is that the puppy indeed did not die of hypoglycemia--which is the one and only disease that the one year guarantee did not cover. All three vets could not rule out the fact that the puppy did or did not have a liver shunt, but what they could rule out is that he didn't have the one thing that the contract didn't cover, hypoglycemia. I'm not blaming Puppy Boutique for this congenital disorder, I'm simply blaming them for breach of contract.".

So perhaps you should re-read the entire report. The vets suspected a liver shunt and ruled out hypoglycemia and the blood work proves it. There is absolutely NO record of the puppy being treated for hypoglycemia, none at all. Neither my vet or your vet administered Dextrose to the puppy; therefore he certainly wasn't treated for hypoglycemia. The dog survived four days at the vet WITHOUT treatment for hypoglycemia. You and I both know that if he would have had hypoglycemia, he would have died quickly without treatment. My reports state that he died of a congenital disorder; which he did.

You're correct about the court of law; facts and evidence are all that matter. The fact is the blood sugar level was not low; who knows why it was high but it wasn't low. The puppy was not given Dextrose in the IV; he was given lactase ringers solution and it's in the record.

I posted the reports online after Stuart told me that I absolutely would not receive a replacement or a refund and before you called and agreed to give me a replacement. You called me the night of April 26th; check the date of the report (April 24th). I posted all of the reports at the same time; some required review and didn't actually post until later.

I have no idea why you're insisting the puppy died of hypoglycemia...I precisely remember our conversation on the phone--obviously there's no proof but you and I both know what you said. You agreed the dog didn't die of hypoglycemia; you and I both agreed that if he died of anything it certainly wasn't hypoglycemia. That conversation was between you and I; so it's your word against mine, but we both know the truth of what was said. Not sure why you changed your story.

As stated before; the reports were filed after talking to Stuart and before I talked to you. I told Stuart that I would file them if he didn't remedy the problem; he said go ahead and do what I thought I needed to do. So I did. You're correct by saying this could have been remedied long ago. Trust me, I've wasted alot of time, energy and money on this nonsense. If you would have simply stood behind your guarantee and agreed to give me a refund or replacement once the puppy died; these reports would have not been filed. You chose to breach the contract; not me.

I'd be happy to take your call and remedy this situation. I'm unable to call you because Stuart hangs up on me every time I call.
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#27 REBUTTAL Owner of company

Then why are you saying this?

AUTHOR: Maria - (U.S.A.)

"Customer wrote on her last posting"

"however they could not completely rule out the possibility of a liver shunt"

If this is what the report says, and we both know it does, This does not mean that the puppy had or didnt have a liver issue, However you keep going on and on saying that the puppy had a liver shunt 100%
For sure. Well not exactly.

This is the oprion of the patholiogist. She is not giving any definative diagnoses of anything in her report, More of a opinion at best.

But according to you, This is the undisputable evidence that proves the puppy had a shunt. Well in the court of law, facts are what matters, And all the evidence and blood work does show Hypoglycemia treatment was in fact preformed at your vets office, and the blood sugar levals show that the dextrose levals were very high from the IV he was treated with to bring him out of sugar shock, We did offer to replace the puppy either way, But you just started to slander us all over the Net before this could happen, And you know you did. Even after we said come to get a replacement puppy, you still posted negative and unthruths about our company and how we sold you a puppy with a liver shunt, when the medical records are not proving that this is the case.

Anyone with the least bit of common sense that has read the report , can see the word, "Possibly", is not a definative Diagnoses, For any medical condition.

The above Top sentece says very clearly "Possibly" about having a liver shunt, But for you, The word "possibly" Means that the medical conclusion is 100% accurate. Where did you go to school?? Do you Know the difference between the word "possibly" and Definitivly ??

Here is something you Might find Interesting www.yourdictionary.com

look up the word "possibly" and see what the word "possibly" means.
Then maybe you will understand that The phrase "possibly" is not a medical term for any medical diagnosis.

Facts are what counts, and the only fact in this case is that the Puppy was treated by both mine and your vet alike for Hypoglycemia, After you had purchased him.

Have you vet post with his/her liscense Number and a contact Number on this website If they are 100% sure that this puppy had a liver shunt as you are saying, If they "possibly" are willing to do that for you.

Next time you decide to Slander anyone for anything , Make sure you
"POSSIBLY" Know what you are talking about.. with medical facts
and definative answers , Not opinions and uncertainties. Medical Facts only

if you would like to reslove this issue, call the store on tuesday after 5 pm and I will be happy to talk with you and get it resolved, Even though
you have made this issue into something that could have been taken care of right from the begining.
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#28 Author of original report

Puppy Boutique AKA Puppy Petite Issues

AUTHOR: Xstraplay - (U.S.A.)

Let me just clear up a few things that you obviously have confused.

1. No, the dog was not treated by my vet for hypoglycemia; again his blood sugar was fine and the records prove it. No, he was not given Dextrose as you stated above.

Summary from my vet's records:

Puppy was seen because he had vomiting and diarrhea and was lethargic. He was very lethargic but would respond to stimuli; significantly dehydrated, abdomen non-painful. Blood glucose tested by glucometer. Tested parvovirus by Idexx SNAP test. We placed a jugular catheter due to his degree of dehydration, and gave a bolus of lactated ringers solution, 40 mls, then 5 ml/hour until he was picked up for transport. Suspected porto-systemic shunt. (I have a full copy of the report)

So as you can see, no, he was not given Dextrose (for low blood sugar), he was given lactated ringers solution (for dehydration). The puppy had severe diarrhea and vomiting (which are symptoms of liver shunt, not low blood sugar). See symptoms list below. I can't find anywhere that states diarrhea and vomiting as symptoms of hypoglycemia, but there are a million places that state they are symptoms of liver shunts.

***Liver shunt: The symptoms of liver shunts vary and are directly related to the extent of blood shunting. If the liver is receiving and processing 95 percent of the puppy's blood, the symptoms may be few, if any. More severe shunts are life threatening with many symptoms. Symptoms may be evident in these puppies at only a few weeks of age and may include low growth rates, vomiting, diarrhea, constipation, salivation, increased urination, seizures, and death. (peteducation.com)

***Hypoglycemia: Symptoms include but are not limited to: Slow heartbeat and breathing, weak, sleepy, disoriented, wobbly, glassy eyed, and seizures. In some cases pets may lose consciousness and fall into a coma. Pets can die from hypoglycemia if they do not receive treatment. (peteducation.com)

2. In regards to the biopsy report, you keep missing the most important statement of the results:

***I cannot absolutely rule-out the possibility of a concurrent portosystmic shunt (as mentioned in the clinical history). The histologic changed associated with shunts and other vascular anomies can be reagional within the liver, while other regions are normal. Therefore, it is possible to obtain a biopys with normal lobular architecture from a dog with a portosystemic shunt or other heatec vascular anomaly.***

3. As far as you stating you were willing to work with me on this. That's incorrect. From April 21-23rd I was told by Stuart (aka manager) that you were refusing to give me another dog or a refund because the owner thought the dog was suffering from hypoglycemia. On the morning of April 24th, Stuart said he was informed by the owner that they were definitely not going to give me another dog or a refund. I immediately filed consumer reports. On April 26th, I went to the store in person and Stuart again stated that he refused to give me a refund or a replacement. After about 45 minutes of trying to negotiate with him, he still refused and made me leave the store. The only remedy he was willing to do was give me a lower quality dog (worth $500 but I paid $1630 for mine). I informed him that I was going to report him and he said to do what I thought I needed to do.

I was being discrete as possible while trying to negotiate with him so that other customers would not hear. A few overheard and even followed me out of the store questioning me. Out of respect, I simply told them that we had a dispute that couldn't be resolved and we'd have to let the courts resolve it. No further comments. Probably a mistake for me, I should have told them all what happened in hopes to save them the headache that I've gone through.

I immediately called the Department of Consumer Affairs and filed a report. (4/26/08 @ 2:22pm)

4. I received a call from "Maria", the night of April 26th (on my way home from NYC). She apologized for everything that happened the past week and agreed that she would give me another dog of equal value and I could pick up the puppy anytime after May 1st.

5. Once I arrived in NYC, I called Puppy Petite AKA Puppy Boutique @10:45 am on May 2nd to tell them I was in NYC and ready to pick up the puppy. I spoke with Stuart and he told me that Maria changed her mind and refused to give me a replacement or a refund. I tried to negotiate with him to no end and he still refused. I went to The Anmial Clinic of Marine Park to request an official copy of the medical records and they refused to give it to me (I have a letter from them stating that too). He stated that he couldn't give me any other records other than what he had already given me. The Dr. stated he was very sorry that he could not help me and couldn't believe that the store was refusing to give me a replacement. His assistant called the store and asked to speak to Phil to ask permission to release all records to me. Phil was unavailable and she spoke to Stuart instead and Stuart said no, that I could not have a copy of them. I left the vet. I called Stuart and asked him why he wouldn't release the records; he stated that I didn't need them. I told him that I already had a copy of the test results so what difference did it make that I had a full copy of the records. He called me a liar and said there was no way I had copy of the test results. I told him that I'd fax him a copy. I went to a FedEx/Kinko's store in Brooklyn and faxed a copy to Stuart at Puppy Boutique. I called Stuart to ensure he received it and he confirmed he did indeed receive it but he still refused to give me a replacement or a refund. I left NYC.

6. There's a wonderful thing called EZ-Pass that I happen to have and have had since I moved to Maryland. Luckily, on the billing statements, it lists every single transaction when you pay a toll. Since I've had EZ-Pass, I have never driven to NYC until April 5, 2008 when I went to purchase my puppy. Since then, I've been to NYC (because of the puppy fiasco) on 3 additional occasions-one, to deliver the sick puppy; two, visited the store to demand a refund/replacement; three, to pick up the replacement-only to find out that they again refused. The transactions are on my EZ-Pass statement. So as far as you calling me a liar and stating that I did not go to NYC on May 2nd; you're incorrect and I have proof.

7. As far as the name issue; as stated before, you do operate as Puppy Petite and Puppy Boutique but your actual store is Puppy Boutique. You have negative ratings under Puppy Boutique but not as Puppy Petite. When I was enquiring about purchasing a puppy-I was dealing with a company that called themselves Puppy Petite. When I arrived at the address, the store was called Puppy Boutique. I checked your ratings as Puppy Petite with the BBB before traveling to NYC; if I would have known the actual name of the store was Puppy Boutique, I would have been able to research that you had negative ratings and I would not have purchased the dog from you.

8. As far as you accusing me as posting under different names and different stories. No, I posted the exact story to every website. As far as the location change issue; the location listed is whatever your profile is set to. I didn't realize that until after the posts were made. I served in the military (to ensure people's freedom, even the dishonest ones) and have moved many times because of that. I didn't realize the location of my profiles on various sites were not up-to-date. After realizing it, I did go back and have it changed so they all stated my current location. So no I wasn't trying to hide my location. I even directed all of them to this site to see the full report. As far as the name difference, only on one instance, (again, it was an old profile that listed my middle name instead of my first), which after realizing it, I had it corrected. As far as you accusing me of being dishonest and questioning my creditability; again you're incorrect. I'm a very creditable person and I have high standards, morals and the background to prove my creditability. So you can question my creditability all you want but when it comes down to it; I have proof that I'm honest.

9. All of the statements I have posted; I have proof to back it up--to include the proof of my travel to NYC each time, vet bills and records and statements from vets (all in writing), a copy of my consumer affairs report, the origin of the dog (Iowa), etc, etc.

10. As far as you accusing me of slander, no, I've only stated facts and have proof of every single accusation. No slander at all. Bottom line is if you would have stood behind your word to begin with in the very beginning, we wouldn't be wasting our time right now. I told Stuart from the very beginning that I'd file reports if the issue wasn't resolved and I did just that. I also told him after I filed the reports that once the issue was resolved (outside of legal action) that I'd write reports to every company stating that the issue was resolved. If you want to accuse me of slander, then sue me and we'll let the courts decide that.

Side Note: See the statement above when I posted a statement saying you were trying to resolve it.

So no, you're incorrect, I haven't done anything dishonest at all and you caused all of these reports to be filed. Instead of trying to remedy the problem; you simply keep insisting that my puppy died of hypoglycemia (the one thing your contract doesn't cover). The facts are black and white that the dog did not die of hypoglycemia. The biopsy states that it was consistent with the signs of hypoglycemia, however they could not completely rule out the possibility of a liver shunt. (see exact wording above) Again, the bloodwork is there to back it up. In addition, there is no record of the dog being treated for hypoglycemia.
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#29 REBUTTAL Owner of company

Keep on avoiding The issue, why are you posting multiple Names and states to cover yourself

AUTHOR: Maria - (U.S.A.)

" Customer wrote" "Maria, this is not a 'bashing' site to try and 'bash' your customers. It's a site where you post facts and you give the owner/consumer a chance to remedy the problem without having to go to court"

Again, Nobody is bashing anyone,???? wow, I guess you must have a short memory You are making statements all over the internet using different names and states that you claim to live in, While
your contract says you live in Linthicum MD. You have bashed us online on every possible website that you could find, All the while using multiple names and states that you claim to live in , All with the same
slander tatctics that you have posted. How you drove up to NYC to get a replacement puppy,, (thats a lie) You never entered the Kennel to pick one up, Instead You started posting up your assumed theories that the puppy had a liver shunt. Even though you posted that the puppy's
necropsey tests showed that the liver had clinical signs of Hypoglycemia
on one of your own postings on this very website. Many people purchase teacup puppies , and have issues getting them to eat, over playing with them, the kids had them out all day, And guess what happens, Hypoglycemia sets in, and if not treated fast enough, They succumb to sugar shock, and thats a fact with tiny tiny yorkies like the one that you had. The blood tests that came back showed that your vet in MD had the puppy on dextrose and a 170 , count of his blood sugar leval was revealed. that for some reason , you forget to mention this oddly enough.
You are going to tell me that he was not being treated for low blood sugar??? They had him on a suger dextrose IV to revive him. I am not blaming anyone because this can happen with yorkies that are tiny, but to shift the Blame, And to keep saying that the puppy had a congenital defect when all these tests and necropsy shows otherwise is just
not right. If you dont want to own up to what really happned, and to put the blame on us, well you have done just that right along, while we said that we would work with you from the begining of all of this.

The bottom line is I told you to come and get a replacment puppy either way out of good faith, and you just started a whole online campaign to slander us in any way you could. If our company was as you claim, We would not be able to operate in NYS, we have to pass Inspections from The ASPCA, Dept of health, Consumer affairs, and other state agencies.
And this is one thing you can count on, Every company gets compaints in one form or another, whatever issues we have had with customers
VS The amount of puppies we have sold, makes up less than 1 percent
of all the customers we have dealt with over the last 11 years. And I have all the records of sales to back that up. And you continue to say that we have changed the companies name to stay in business, Guess what, all the original signs are on the front and the side of the building that we are located in, And were put up back in 1997, We have Never changed our company name at any time for any reason, But you seem to think that we have as you have stated over and over again, (why do you keep making that up for?)

After all that you have tried to do to make our company look bad, and your obvious mishandeling of the puppy that landed him in the hospital to begin with, I wouldnt chance putting another dogs life at stake with anyone
that cannot handle them with the proper care.

If the puppy would have had a liver shunt, The test would have proven that, instead it was ruled as Hypoglycemia, That you yourself have ackowleged this by posting it up online in your prevouis statements.
if you posted online that the puppy was found to have hypoglycemia, and you wrote that online yourself, Why dont you understand it??? or fail to comprehend what hypoglycemia is and how it affects young puppies.
that is what the puppy was diagnosed with. And we have been through this over and over and over but you just dont want to accept or understand it. ( I know you can read what the pathologist said)
Juvenile Hypoglcemia, is what she said. We both have copies of the report and thats exaclty what it says.

But its a shame that a puppy had to pay the price for a owner that cannot even admit to what really happned . I promised you another dog and you decided to slander us in every way you could using shady tactics, Phony Names and different states of residence to make it look like multiple people posting, while it was all you pasting the same exact message on various websites , and to try to cover yourself using all different phony names etc. Seems like your doing these things out of spite, which
is quite obvious Now that you haven been exposed on this website
posting under multiple names and different states of residence.

Again That alone adds to your credibility, which has shown to be
that of a person trying to hide her identity, And for what reasons
are you doing so?? Whatever the reason is, I think its just a shame that you would take things to the leval of lying every step of the way about what has happned the last 2 weeks.
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#30 Author of original report

Puppy Petite and Puppy Boutique Ratings

AUTHOR: Xstraplay - (U.S.A.)

It's a sad shame that you're posting false ratings about your business just to try and cover this up. Very interesting that you didn't have any positive ratings, only negative ratings until now. A crying shame...it's very sad that you just can't apologize, say you made a mistake and back up the guarantee that your company issues with your contracts and go on about your business. That would be the ethical thing to do...not post bogus ratings online. Truth hurts sometimes, but sometimes you simply have to swallow your pride and learn from your mistakes...not try to cover them up.
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#31 Author of original report

Puppy Petite and Puppy Boutique Ratings

AUTHOR: Xstraplay - (U.S.A.)

It's a sad shame that you're posting false ratings about your business just to try and cover this up. Very interesting that you didn't have any positive ratings, only negative ratings until now. A crying shame...it's very sad that you just can't apologize, say you made a mistake and back up the guarantee that your company issues with your contracts and go on about your business. That would be the ethical thing to do...not post bogus ratings online. Truth hurts sometimes, but sometimes you simply have to swallow your pride and learn from your mistakes...not try to cover them up.
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#32 Author of original report

Puppy Petite and Puppy Boutique Ratings

AUTHOR: Xstraplay - (U.S.A.)

It's a sad shame that you're posting false ratings about your business just to try and cover this up. Very interesting that you didn't have any positive ratings, only negative ratings until now. A crying shame...it's very sad that you just can't apologize, say you made a mistake and back up the guarantee that your company issues with your contracts and go on about your business. That would be the ethical thing to do...not post bogus ratings online. Truth hurts sometimes, but sometimes you simply have to swallow your pride and learn from your mistakes...not try to cover them up.
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#33 Author of original report

Unprofessional

AUTHOR: Xstraplay - (U.S.A.)

Maria, this is not a "bashing" site to try and "bash" your customers. It's a site where you post facts and you give the owner/consumer a chance to remedy the problem without having to go to court. If the issue cannot be resolved, then you simply sue them in small claim courts. Plain and simple. In addition, this site is to educate other innocent consumers on the risks associated with buying from dishonest businesses.

Each time you've posted a response, you have failed to remedy the problem or respond to any of the issues--for example, you have yet to state why the dog was actually not from a local breeder, but in fact from a person who breeds large quantities of dogs in Iowa and why the dog was transported thousands of miles from the breeder to your store at such a young age. In addition, you've failed to respond why you "changed your mind about giving me a replacement after I drove to NYC to pick it up"....or why you refused to give me a copy of the medical records when it was your duty to provide them to me?

I know the answer to all of these questions, but it'd be nice to hear the answers from you; rather than you completely avoiding the issue and trying to convince me that I don't have a case. Win or lose, this case will definitely go to court and I assure you that I'm going to find everyone else that you've "victimized and have been dishonest" with. Many of the people I've found so far, didn't have the time or money to invest in pursuing legal action against you.

If I'm the only customer who's complained, then why do you have a negative rating with Consumer Reports and The Better Business Bureau with complaints over the past few years? In addition, why do you have other ripoff reports on this same site with a similar problem as mine? Sunds to me like I'm not the only one who has had a problem with your dishonesty.

As far as the name change, you do operate under different names...you even have separate phone lines and websites and answer both accordingly.
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#34 REBUTTAL Owner of company

response to customer More phoney usernames and states

AUTHOR: Maria - (U.S.A.)


Oh really then why did you post on another webiste the same exact report
word for word, and use another Name and State again for the third time
again this puts the issue of credibility to your story that you keep changing your user name and the state that you live in. , Where are you really from??? why all the cover up????

If everything that you are saying is true, Then why do you keep using
AkA's and different states that you live in when you post online?
That seems kinda shady on your part.

FYI Our vet will be in court as a medical witness to explain why the puppy passed away from Hypoglycemia, and not a liver shunt, Be ready for a serious slander suit. our lawyers are well aware of NYS law also, And
have the vets certification and pathology reports and blood tests to prove exactly what you are trying to do with all your misinformation online about this case.. Here is your posting below , This time calling yourself
Michelle T from Bastrop LA, Whats your excuse for the different name and state this time?????????????????????? something is not right here, too much name and state changing on every website you post on.

copied from yelp.com


MICHELLE T.

Bastrop, LA
1 star rating04/25/2008
This store should be put out of business. The one year guarantee they advertise is absurd. I traveled all the way to NYC to pick up a puppy that I thought would be the same one that Puppy Petite emailed me a picture of. It wasn't, however I purchased him anyway. Before traveling to NYC, the owner emailed me and told me the prices for their "teacup yorkies"

This is the same exact report that you posted o this site also, Again using a different state and Name, I will keep looking online for more of your AKA's and Locations just to show that you are being deceptive on these public forums online, Only you know why you are using all these names, maybe you can explain why this is??? When we do go to court
I am sure the judge/mediator would love to see this also , It shows
that you are being deceptive in your online complaints very clearly and people should have to wonder why that is? See you in court ..

Oh and PS More Lies on your Part, You stated that we have changed our name several times, We have always been the "Puppy Boutique"
from the day we opened until the present day, We have never changed our company name ever for any reason, Just more BS that you posted online that needs to be addresed so get your information correct before you make more inaccurate statements.
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#35 Consumer Comment

Please NEVER buy from a pet store!

AUTHOR: Laur1984 - (U.S.A.)

I'll try not to preach, but PLEASE do not buy from a pet store. EVER! Regardless of what the pet store will tell you, their dogs do not come from local breeders, but Puppy Mills.

BTW teacup dogs are nothing more than the "runts" of the litter.
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#36 Author of original report

Response To Maria

AUTHOR: Xstraplay - (U.S.A.)

Not sure why you insist on being immature and nasty; you are in fact, supposed to be the owner. Not sure where you come from, but where I come from, a business owner should not conduct herself this way. Especially a woman.

Yes, you're correct, you do have a copy of my vet bill with the blood work because I supplied it to you. I've been trying to do the right thing all along. I have a copy of your vet's results because your vet felt sorry for me because you wouldn't back up your guarantee or give me a copy of the results. No, your vet does not agree that the puppy died from hypoglycemia; he said so himself and he also tested him for that. Your vet also stated in the biopsy report (see the exact wording in the results posted above) that he could not rule out the possibility of liver shunt. I forgot to mention that I don't have your vet's report because you so kindly gave it to me--NO, as a matter of fact, I precisely remember your store refusing to give them to me. Absolutely refused and it was my dog. Why wouldn't you give me the results? Did you think without the results, I'd just walk away and let you get away with this? Thankfully I was able to visit the vet myself when the puppy died and he was kind enough to give them to me.

As far as my vet, yes, he did have an IV when I brought him to you (as mentioned in my original report)...not because of high blood sugar, because the dog was dying. As a matter of fact, yes, I do have a copy of the blood work where they tested my dog for low blood sugar and the results were normal, yes normal as stated above. In addition, I have a letter from my vet stating that the dog was tested for low blood sugar, and that they suspected a liver shunt and recommended he be tested for it. That's when I brought him to you for your vet to test him. So you can say whatever you want, but the bottom line is that I have all of my statements backed up in writing. Black and white proof--which you are already aware of this, because as you know, I've already given you copies of everything.

So yes, you're correct, I'm no veterinarian and I don't claim to be. However, the proof is in black and white and none of the three vets agree with your claim that the puppy died from low blood sugar. So as stated before, since you can't resolve this like a sensible, responsible business owner, then I'll see you in court.

The mistake you've made was by not handling this the honorable way, you've simply added more negative publicity to your business. The press is going to eat this alive when we go to court and I'm going to make sure of that. There's absolutely no reason what so ever for you to have treated me the way your company has. Absolutely pathetic; no wonder you're not recognized as a good business by The Better Business Bureau.

As far as your irrelevant statement above, yes, it originally stated I'm from MS, which was a mistake and I had it corrected...which is irrelevant to this report, just like the fact that you've made posts as a consumer, the owner and an employee. That was simply a petty thing to comment about. I have nothing to hide at all m'dear.

Ps-yes, you did verbally agree to give me another dog after pursuing you for two weeks about it...however, when I drove all the way to NYC to pick up the dog, you didn't give me one. That was pretty sorry for you to say you would, just so I'd change my statements online but then when I went to pick up the puppy, you refused. That's the most low down thing in the world you could have possibly done. A mistake too, because now it's going to cost you more money to resolve this in court than original cost of the dog. Hopefully you will learn your lesson after this and no longer treat your customers with disrespect and hopefully you will back up the guarantee that you so widely advertise.
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#37 Consumer Comment

Response to Customers Claim , That Part she forgot to Mention (Blood sugar levals)

AUTHOR: Maria - (U.S.A.)

Comment: The diffuse microvesicular steatosis (a.k.a. fatty change or lipidosis) is consistent with microvesicular steatosis of juvenile hypoglycemia of small breed dogs. It can also be seen in dogs with diabetes mellitus. Juvenile hypoglycemia of small breed dogs is a poorly-understood condition of small puppies in which clinical liver abnormalities and hypoglycemia are associated with hepatocytes fatty change.

Again you stated that the puppy had liver shunt, when the report itself says Hypoglycemia very clearly, and this has been established. We did contact the EverHart animal hospital where you had taken your puppy and they have confirmed the puppy was taken in and suffering from sugar shock (hypoglycemia ) Also The blood tests that were taken at out vets office was the Blood that your vet had supplied us with, and you might find the results interesting, This is the part that I see you didnt post up online in your previous listings about this situation.

The sugar leval in the puppy's blood tested at 170, when the average range is 70- 138 normal limits, So if the puppy was not being treated
for hypoglycemia as you stated at your vets office, why was his sugar leval at a High of 170 ? Your animal hospital had the puppy on a dextrose IV
to maintain his blood sugar leval and have a copy of your emergency bill to prove it. We did offer to replace your dog as we stated from the begining , Even though the puppy did not have a congenital defect as you have been stating. we have had 3 different vets read the reports and they all concur that this was not a case of liver shunt at all, But that of low blood sugar (Hypoglycemai) On a personal note, On your 1st posting
you stated that you were from MERIDIAN, Mississippi, and then the following posts said Linthicum MD, I was wondering if maybe if you really were trying to hide your identity for a reason? (hmm sounds funny)
maybe you should 1st figure out where you live , before you want to make
public statements on veterinary matters that you no experience with And have no veterinary degree in animal medicine to make these statements.
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#38 Author of original report

Registered Owner of Puppy Boutique AKA Puppy Petite

AUTHOR: Xstraplay - (U.S.A.)

The registered owner on file is:

Fidelina Estevez (718) 621-1403 1690 80th St,Brooklyn, NY 11214
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#39 Author of original report

The Background Information for the Source of Puppy

AUTHOR: Xstraplay - (U.S.A.)

After doing a bit more research on the source of where my puppy really came from (not a local breeder as Puppy Boutique claimed). The paperwork supplied with the contract, listed Sandra Parson as the breeder. I took the information from the paperwork and had it further investigated. As it turns out, the breeder is not local, she's located in IOWA. Therefore, my puppy had to travel 1200+ miles from the "breeder" to Puppy Boutique when he was only 8 weeks of age (he as 8 weeks when I bought him, there's actually no way of knowing when he arrived at Puppy Boutique).

Breeder of puppy:
Sandra Parson
55118 FANDT ROAD
PACIFIC JCTN, IA 51561
USDA Numbers: 42A0237 and 42A1053

Results from a routine USDA inspection
Customer ID: 5286
55118 FANDT ROAD
PACIFIC JCTN, IA 51561
Site: 001
SANDRA PARSON
HOUSING FACILITIES, GENERAL.
SANDRA PARSON
Certificate: 42-A-0237

Penalty:
* The outside runs of the indoor outdoor facility needs to be cleaned to remove feces. The owner stated that it has been about
four days since the weather has turned bad and has not cleaned the outside runs. All enclosures need to be spot cleaned daily.
(Affects approx 66 animals).

Very stunning information. I'm anxious to see what else I can find out...my research is being conducted and compiled by various people who are devoting their time to help me with this case.
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#40 Author of original report

Update 3

AUTHOR: Xstraplay - (U.S.A.)

Unfortunately, Maria did not stand behind her word. After I drove 8 hours round trip to NYC; I found out that she changed her mind. I was told they were no longer going to give me a dog because they found out that I filed several reports on them. I have no choice but to pursue legal action at this time. It's no wonder they have a negative rating with the Better Business Bureau and have to have a security guard at their store.
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#41 Author of original report

Update 2 for Puppy Boutique AKA Puppy Petite AKA NYC Puppy

AUTHOR: Xstraplay - (U.S.A.)

Well, it's a shame I didn't wait to post the previous comment until after I received the replacement puppy. I drove 8 hours roundtrip today to NYC thinking I was going to pick up my new puppy as I was promised the other day by the owner, Maria.

I called the store @11am to make sure they had the puppy ready for me...Stuart (atleast that what he calls himself AKA the manager) told me that Maria had decided not to replace the puppy until I removed all negative reports that I had submitted. I told him that was impossible that I didn't do anything wrong; they were the one's who were refusing to exchange or refund my puppy last week when I submitted the reports. He said that if I removed all reports and signed a release saying I wouldn't tell anyone about this, then he might be able to give me a replacement. I told him that he was being ridiculous that I made a ligitimate report in the beginning (2 weeks ago) when he specifically said that they were not going to replace/refund the puppy. I told him that after I received the replacement then and only then would I file reports to every place I submitted one and let them know the issue was resolved.

He then told me that "the owner" was going to sue me because I made all of these reports and I am giving them a bad name. He kept hanging up the phone on me and said that they were absolutely not going to give me a replacement or a refund. I told him that if he didn't give me a replacement or refund today by 3:30pm, then I would have no choice but to pursue legal action. He still refused; he stated the matter was out of his hands and he was speaking on behalf of the owner.

Under the circumstances, I have no choice but to submit a formal demand letter to Puppy Boutique on Monday and will give them one week to refund my money for breach of contract.

The contract specifically states the puppy's health is guaranteed for one year. The puppy indeed did not have hypoglycemia, I have test results from two veterinarians that state this. The first test was done locally by my veterinarian the day the puppy was sick and the second test was done the next day by Puppy Boutique's veterinarian. I have a copy of both test results and will gladly post them online.

In addition to the glucose tests, I have full copies of all the tests ran on the dog. Both my vet and Puppy Boutique's vet suspected a liver shunt but unfortunately the puppy didn't live long enough for them to test him for it. Instead, they did a biopsy of his liver and the results are below and I have a copy that I will gladly post online as well.

Beginning of test results:

Biopsy:
Microscopic Description: One section of liver is examined. Nearly all hepatocytes contain numerous, small, well-demarcated, clear cytopasmic vacuoles. Lobular architecture is normal. There is severe congestion.

Microscopic Findings: Severe diffuse microvesticular steatosis-liver.

Comment: The diffuse microvesicular steatosis (a.k.a. fatty change or lipidosis) is consistent with microvesicular steatosis of juvenile hypoglycemia of small breed dogs. It can also be seen in dogs with diabetes mellitus. Juvenile hypoglycemia of small breed dogs is a poorly-understood condition of small puppies in which clinical liver abnormalities and hypoglycemia are associated with hepatocytes fatty change.

***I cannot absolutely rule-out the possibility of a concurrent portosystmic shunt (as mentioned in the clinical history). The histologic changed associated with shunts and other vascular anomies can be reagional within the liver, while other regions are normal. Therefore, it is possible to obtain a biopys with normal lobular architecture from a dog with a portosystemic shunt or other heatec vascular anomaly.

The end of test results are signed by Amy B. Shokek, VMD, DACVP

So as you can see, although the liver showed some signs of hypoglycemia (which is typical for a puppy with a liver shunt), the puppy's blood sugar was tested by two different vets at two different hospitals and the blood sugar was fine. So the one thing that we can rule out is that the puppy indeed did not die of hypoglycemia--which is the one and only disease that the one year guarantee did not cover. All three vets could not rule out the fact that the puppy did or did not have a liver shunt, but what they could rule out is that he didn't have the one thing that the contract didn't cover, hypoglycemia.

The contract is black and white and so are the test results from the three vets who examined him. I'm not blaming Puppy Boutique for this congenital disorder, I'm simply blaming them for breach of contract. Bottom line is I have their word (luckily in writing) that they guaranteed the puppy's health up for one year. Unfortunately, the puppy died and they did not back their word up and give me either a replacement or a refund as requested for the past two weeks.

I will be sending out the demand letter on Monday and I will keep you posted as to how they respond. If the matter is not resolved by the deadline stated in the demand letter, then I will pursue legal action and keep you posted on the outcome.

It was enough for my family, including my 9 year old daughter, to lose the new member of our family, but to now have to go through this non sense with Puppy Boutique not standing behind their guarantee is absolutely ridiculous. We could've all saved a lot of time and money if they would have simply stood behind their guarantee to begin with.
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#42 Author of original report

UPDATE

AUTHOR: Xstraplay - (U.S.A.)

My original report was submitted after several unsuccessful attempts to try and resolve this problem with the manager at the store. After posting this report, I did receive a phone call from the owner herself and she was very sincere and apologized for the trouble that I had to endure. Apparently she was unaware of this situation.

She has agreed to replace the dog with one of the same size as I paid for. I am supposed to pick up the dog today and I will let you know how my experience was.

Thanks for all of your help.
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#43 REBUTTAL Owner of company

Response to Nice try

AUTHOR: Maria - (U.S.A.)

Yes your right, The Liver was sent out for tests, As The customer Maintained That the puppy had a liver shunt, But test on the liver came back Negative, And as I stated earlier about the diffuse microvescular Steetosis of juvenile Hypoglycemia, was not from a blood test, But the
pathologist reporting on what was found during the liver analysis to Rule out liver shunt, And The changes to the Liver was consistant with that of
juvenile Hypoglycemia, I would be happy to fax the report if you have any doubts about this matter.
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#44 Consumer Suggestion

Nice Try But I Don't Buy It Either

AUTHOR: S.n. - (U.S.A.)

If you want the public what the reports said about the puppy after it's death, you should scan them and post them. I have received reports about deceased companion animals and taking ONE LINE from a report does not give a clear indication of what truly happened.

I would also suspect that unless a full autopsy/necropsy was performed, you don't have a clue as to why the puppy died. A blood work up most likely would not give you the answer.
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#45 UPDATE Employee

Puppy boutique Responds to customer claim

AUTHOR: Maria - (U.S.A.)

The sad part of this is that the customer had a yorkie that weighed barley a pound and a half, And instead of heeding the warnings about Low Blood Sugar (Hypoglycemia) That she was instructed about, She has to post up a Lie about the dog having a birth defect. We do stand by our company guarantee to cover the animal 's Health for a period of one year on congenital defects, But when someone buys a puppy from us, and does not care for the puppy properly, Who is to blame?? Even though we give the customers the vitamins , 4 pages of instructions and starter kits of food etc. some people are not capable of handeling these tiny breeds, Thus the dogs condition of low blood sugar, starts from either not eating enough, or being played with too much throughout the course of the day. These types of stress on a young animal brings about (Hypoglycemia) and if not treated in time cause the puppy to go into what is known as sugar shock,
as some people suffer from this condition, The same is very true with young Puppies.

The following is the a word for word report from the Antech Diagnostics lab that explains in medical terms what happned with this puppy

" The diffuse microvesicular steetosis (aka fatty change or lipdosis) is consistent
with microvesicular steetosis of juvenile Hypoglycemia of small breed dogs. "

This is exactly what the medical Labs results were for the customers dog
Proving that she did take the proper care of the little yorkie that she had purchased. The entire time, she maintained that the puppy had some type of birth defect. The Bloodwork from The lab proved that this was in fact her fault , and not a case of a birth defect. In all fairness we did offer the customer another yorkie to replace the one that she lost, But with the exception that she was to pick a larger one, to aviod the issue
of Low blood sugar (Hypoglycemia) That plauge small breeds at early stages of life. So you can File this complaint Under B for BULL$h!T

Thank you
Maria S
The Puppy Boutique
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