- Report: #5974
Report - Rebuttal - Arbitrate
Complaint Review: Pacific Bell DSL Service
Pacific Bell DSL Service, California U.S.A.
Pacific Bell - DSL Service or Lack Of
*Consumer Comment: bad service
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I find that I have no internet access every night during peak hours of 8:30pm to 11:00 pm (at least). When I notified Pacific Bell, they just give you the old "try turning the modem off" line. Which never fixes the problem nor would I expect it too. If you complain that this has been going on for months and they should refund part of the cost they just tell you that they never promised "uninterrupted" service. I can agree with that, but every night for 3 1/2 months the same 4 hours is not interrupted service -- it's non-existent or not available for that time period.
Basically I would warn prospective users to go with another vendor since your area will probably conjest too and then you too will lack internet access and have no way of getting any kind of assistance (they aren't going to invest the money in the equipment needed.)
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This report was posted on Ripoff Report on 07/30/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-Bell-DSL-Service/California/Pacific-Bell-DSL-Service-or-Lack-Of-5974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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