I ordered a Pacific Digital CD-RW drive off of Office Max's website on August 25, 2003. There were two mail-in rebates included with it - one for $30, and one for $20. I mailed both rebates within a week of receiving the drive in the mail. I received the $30 rebate within a timely manner. About two months after mailing in the rebates, I went online to check the status of the $20 rebate. The tracking number for the rebate is 44717571.
The website said the rebate was valid and in the final stages of processing. It also said the rebate was received on 9/7/2003. This has been the case ever since. I've emailed repeatedly, and always received one of several computer-generated responses with a random name attached, each of which say basically the same thing - that there was some sort of delay and I should be receiving my rebate "shortly". sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I've called the phone number (1-888-385-1168) I got for Pacific Digital twice. The first time was about a month ago. The person told me that something unusual had happened in my case, but it has been fixed and I would receive my rebate within 20 days. He also said to wait at least a week and then call back just to make sure everything was okay. I did that, and the person I talked to this time said that he wasn't able to tell me when the rebate would be issued.
It has been 9 months since they received my rebate. It is very frustrating that they provide no real way to contact anyone who can help.
San Jose, California