• Report: #388832

Complaint Review: Pacific WebWorks, Inc.

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  • Submitted: Fri, November 07, 2008
  • Updated: Fri, January 23, 2009

  • Reported By:Murfreesboro Tennessee
Pacific WebWorks, Inc.
230 West 400 South, 1st Floor Salt Lake City, Utah U.S.A.

Pacific WebWorks, Inc. Will not refund under age purchase Salt Lake City Utah

*Consumer Suggestion: Watch what your 14 year old does with your credit card on the internet

*Author of original report: Web Works, Pacific Web Works, eAuction, Amazing Web Store

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My 14 year old son used my credit card to sign up for what he thought was a survey to make money. He now understands that if someone wants your credit card number it is not so they can send you money. Instead it billed my credit card for $1.95, The following month it billed the card for $59.95, that is when I discover the bill.

I called 800-497-4988 and talked to Jessie in customer service and was told "this happens all the time, we will refund the $59.95". I called back a week later and Brad told me "that this is not a porno site so we are not obligated to refund anything" I asked for a manager and was told "I am the manager. I then called the Utah Attorney Generals office, no answer. I then sent them an e-mail, actually every week for a month with no response. Filled out a form with the Salt Lake Better Business Bureau. A week later I received the response, a form letter that says my 14 year old son agreed to the terms and they were not refunding anything. What a rip off!!!

There appears to be many names for this company. The initial bill was from eAuction, the people that answer the phone are with Amazing Web Store and the letter from the BBB is from Pacific Web Works / Set your sites

Dave
Murfreesboro, Tennessee
U.S.A.

This report was posted on Ripoff Report on 11/07/2008 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-WebWorks-Inc/Salt-Lake-City-Utah-84101/Pacific-WebWorks-Inc-Will-not-refund-under-age-purchase-Salt-Lake-City-Utah-388832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Watch what your 14 year old does with your credit card on the internet

AUTHOR: The Good Guy - (U.S.A.)

Its as easy as that. You really should take some personal responsibilty for you and your childs actions. Sounds like you are not doing that.
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#2 Author of original report

Web Works, Pacific Web Works, eAuction, Amazing Web Store

AUTHOR: Dave - (U.S.A.)

I filed a complaint with the Salt Lake Utah BBB. the complaint was forwarded on the the company and the response was sent back to me. It appears the companies position is "the kid agreed to the terms, it's the parents fault, we are keeping the money" The BBB will arbitrate for a $75.00 fee, Lets see, spend $75 to attempt to get a refund of $59.90, Thats STUPID. Calls and e-mails to the Utah Attorney Generals office went unanswered, either they are over worked or they do not care.
Apparently the tricky process they use is to charge a $1.95 fee for the first month and if that charge goes unchallenged FOR 7 DAYS the company will ZAP $59.90 out of your checking account until you do notice, by then it's too late "they have your money and they are keeping it" Beware of companies like this one!

Below is the response from the Utah BBB.

November 20, 2008
The Better Business Bureau of Utah Complaint Department
5673 South Redwood Road #22 Salt Lake City, Utah 84123
Re: Riel ***.
Case # 22064165
To Whom It May Concern:
This letter is in response to a complaint our office received on behalf of Rick After reviewing the filed complaint, we wish to respond with factual evidence (ARE THEY INSINUATING I LIED?)concerning the activities which took place between, Pacific WebWorks, Inc. and Rick *** states within the original complaint that permis.sion was given to the 14 year old child for the purchase of the product (NOT THIS PRODUCT, SOMETHING FROM eBAY). We sympathize with Rick ***situation however; it is the responsibility of the card holder and parent/guardian of the child to over see transactions made with the parent/guardian's card.
The Terms and Conditions state that after the 7 day trial period the monthly hosting fee will be billed
to the credit card. Rick *** was requested to place a check mark in the box on the page that states
"ONCE YOU CLICK "PLACE MY ORDER NOW "YOU WILL HAVE IMMEDIATE ACCESS TO AMAZINGWEBSTORES.COM AND WILL BE ABLE TO BEGIN SETTING UP YOUR NEW ONLINE BUSINESS. AMAZINGWEBSTORES IS THE PERFECT TOOL TO START A HOME-BASED INTERNET BUSINESS. I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
I UNDERSTAND THAT BY CHECKING THIS BOX I AGREE TO THE TERMS AND CONDITIONS AND PRIVACY POLlCY'The box was checked indicating that Rick was aware of the terms and conditions which clearly state there is a monthly fee if the service is not cancelled.
The account was not cancelled within the trial period. Monthly charges would apply.
Based on this information we feel that Rick is not eligible for a refund. Please contact us at (801) 578-9020 if you need any more information and we would be more than happy to help.
Sincerely,
Christian Larsen
Pacific WebWorks, Inc. TradeWorks Marketing Inc.
Pacific WebWorks, Inc. 230 West 400 South, 1st Floor Salt Lake City, Utah 84101

Terms and Conditions
By submitting this fonn I authorize eAuctioniAmazingWebStores.com to immediately charge my credit card $1.95 for electronic shipment of the AWS Toolkit. I hereby request that eAuctioni AmazingWebStores.com activate my account and authorize them to advance funds as indicated. Monthly Service fees will commence 7 days from the date of this purchase, and will be billed monthly thereafter. After the 7 day trial I will be billed $59.90 monthly for the continued service ofthe website. No refunds will be given for failure to use the requested and provided services. This authority will remain in effect until revoked by me. This agreement will remain in effect each month until cancelled by me. I agree that AmazingWebStores.com shall be fully protected in honoring any electronic transfer or collection. By submitting this infonnation I am agreeing to the tenns stated herein.
eAuctionAmazingWebStores.com reserves the right to transfer your billing to a third party Merchant of Record. AmazingWebStores.com shall not be responsible for refunding any Account Set-Up fees or training fees. All clients agree to billing that is automatic each month. eAuctionAmazingWebStores.com will not send notification, postal or electronic, when a billing occurs. Shipping and Handling is non-refundable. You may cancel at anytime by writing to 230 West 400 South, First Floor, Salt Lake City UT 84101 or calling 1-877-932-9757.
Customer Remedy
Our company's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days.
There shall be No Warranties express or implied.
ALL WEB SITES, PRODUCTS AND SERVICES ARE PROVIDED, AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR COMPANY DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE WEB SITES, PRODUCTS, SERVICES OR WRITTEN MATERIALS IN THE TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE WEB SITES, PRODUCTS AND SERVICES ARE ASSUMED BY YOU. IF THE WEB SITES, PRODUCTS, SERVICES OR WRITTEN MATERIALS HAVE CAUSED DAMAGE OR HARM IN ANY WAY, YOU, AND NOT OUR COMPANY, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
THIS IS THE ONL Y WARRANT OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT IS MADE BY OUR COMPANY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY OUR COMPANY SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON SUCH INFORMATION OR ADVICE TO DO SO UNLESS EXPRESSLY STATED HEREIN.
Limitation & Exclusion of Liability
These warranties exclude all incidental or consequential damages. Our company, and its suppliers, will not be liable for any damages whatsoever, including without limitation, damages
Pacific WebWorks, Inc. 230 West 400 South, 1st Floor Salt Lake City, Utah 84101

for loss of business profits, business interruption, loss of business information, or other pecuniary loss. Some states do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.
Jurasdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Utah.
The terms constituting this offering are set forth in writing on this Web site. You hereby agree to submit to jurisdiction located in Salt Lake City, Utah to resolve any disputes or litigation hereunder. Whether or not you choose to print this offering, containing the terms and conditions as described herein, you agree that this contract constitutes a writing.
Copyrights
eAuction/AmazingWebStores.com and/or associated third parties hold the rights to this Web site and all products, materials and/or services related thereto, and all other information, such as copyrighted material, trademarks, intellectual property, work product and other proprietary information. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works of, and on in any way exploit, in whole or in part, any Proprietary or other Material.
Purchasing Agreement
By purchasing this product you agree to all the terms and conditions and agreements for payment and delivery as outlined on the product and order page, confirmation of order page, and confirmation email.
Assignment of rights
By providing any personal information, you agree and are giving permission that eAuction/AmazingWebStores.com, its associates, sponsors and co-sponsors ofthis offer may contact you by means of telephone, e-mail or other sources of marketing, even if your number is found on a do not call registry or listed on an opt out list pursuant to the CAN-SP AM Act.
License
All images, text, contents, products and sc):'ipts are licensed and never sold, unless otherwise stated. Reproduction is prohibited. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the licensed program, or product, or service, or any subset of the licensed program, product or service, without express written consent from eAuction/AmazingWebStores.com. Any such unauthorized use shall result in immediate and automatic termination of this license and may result in criminal and/or civil prosecution.
Our company reserves all rights not expressly granted here.
Pacific WebWorks, Inc. 230 West 400 South, 1st Floor Salt Lake City, Utah 84101
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