- Report: #388832
Report - Rebuttal - Arbitrate
Complaint Review: Pacific WebWorks, Inc.
Pacific WebWorks, Inc.230 West 400 South, 1st Floor Salt Lake City, Utah U.S.A.
Pacific WebWorks, Inc. Will not refund under age purchase Salt Lake City Utah
*Consumer Suggestion: Watch what your 14 year old does with your credit card on the internet
*Author of original report: Web Works, Pacific Web Works, eAuction, Amazing Web Store
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I called 800-497-4988 and talked to Jessie in customer service and was told "this happens all the time, we will refund the $59.95". I called back a week later and Brad told me "that this is not a porno site so we are not obligated to refund anything" I asked for a manager and was told "I am the manager. I then called the Utah Attorney Generals office, no answer. I then sent them an e-mail, actually every week for a month with no response. Filled out a form with the Salt Lake Better Business Bureau. A week later I received the response, a form letter that says my 14 year old son agreed to the terms and they were not refunding anything. What a rip off!!!
There appears to be many names for this company. The initial bill was from eAuction, the people that answer the phone are with Amazing Web Store and the letter from the BBB is from Pacific Web Works / Set your sites
This report was posted on Ripoff Report on 11/07/2008 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-WebWorks-Inc/Salt-Lake-City-Utah-84101/Pacific-WebWorks-Inc-Will-not-refund-under-age-purchase-Salt-Lake-City-Utah-388832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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