- Report: #1128470
Report - Rebuttal - Arbitrate
Complaint Review: Packing Store
Packing Store822 Allen Ave, Glendale, California USA
Packing Store Handle With Care Packaging Store Bid $1600 to ship the less than 1BR then after they had my items they Jacked shipping cost up to $5600! Glendale FL
*REBUTTAL Owner of company: Ms. Michelle Lambert leaves a lot out of her story
*REBUTTAL Owner of company: 0
*REBUTTAL Owner of company: Ms. Lambert leaves a lot out of the story
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Warning do not use or trust!! They gave me a low price ($1600) and then once they had my items they jacked they price up 3.5 times ($5600). They are also trying to charge me for things they didn't disclose in advance after I told them I was having another company pickup & ship my items. Then they held my items hostage for fees they first told me totaled $450 and later that day they jacked up the fees to over $550 that were above what it would have cost me to ship my items with another company! Then when faced with not being able to ship my items they lowered the price to $3700...
I had two quotes one from a packing store 30 mins from this one, to pick up, pack & ship for the total cost of $2222.00 the other quote was from an independant shipper to pickup, pack & ship for the total cost of $2129.00
Louie was nice at first when he was sucking me in and then quickly turned rude and tried to bully me after I stood up and spoke out to his Boss /Owner EMERY MINGER about what he had done and made it clear I would not be taken advantage of and his actions have caused me damage and will cost me to pay $550 more to ship my items. [continued below]....
I reported to Packaging Store corp franchiser annexbrands.com and the Assistant to the CEO was rude and they took no real action that would help or protect the customer! She also made it a point to tell me the owner EMERY MINGER had been with them for 25 years and Louie had been with the company for 20 years which then made it totally clear to me that he had to know he was under bidding my shipping and then grossly over charging me for shipping. Louie said it was 800 lbs when it was 2609 lbs. There is no excuse when you have 20/25 years in business as a shipping company!
This report was posted on Ripoff Report on 03/05/2014 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Packing-Store/Glendale-California-91201/Packing-Store-Handle-With-Care-Packaging-Store-Bid-1600-to-ship-the-less-than-1BR-then-a-1128470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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