• Report: #932975

Complaint Review: Paint Zoom, LLC

  • Submitted: Mon, August 27, 2012
  • Updated: Sat, September 22, 2012

  • Reported By: California Gal — Lemoore California United States of America
Paint Zoom, LLC
1392 Sarah Place, Unit B Ontario, California United States of America

Paint Zoom, LLC Purchased paint zoom platinum. Air hose for paint sprayer detached from gasket at both ends twice. Unit heats up so hot it can burn you. Ontario, California

*Author of original report: An Update from California Gal about the Paint Zoom

*UPDATE Employee: Paint Zoom

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I ordered and received the Paint Zoom Platinum 9/14/2011. I even ordered the extra bottles, strainers, tape and plastic sheeting.

I never used it, until yesterday (8/26/2012). I had a small wall to finish painting and I didn't want to use the roller to finish it. So I watched the dvd it comes with and read the instruction manual. When I removed the hose out of the box and attached the one end to the machine, the hose came out of the gasket. I tried to thread it back it, and it appeared to be okay.

But when I started to use the machine, after five minutes, the "compressor" got very very hot, and thus, so did the hose since it was hot air blowing through it. Seriously hot air.  Then the hose came out of the gasket again. So I twisted it back in, and secured it to the gasket with tape.

I began my wall again, and behold, the hose came apart from the gasket attached to the paint spray gun. [continued below]....
..... So I did my best to twist it back into that gasket, and taped it securely as well.  I was able to finish my very small project.

It did paint, so long as all the hoses stayed on. But, if I had that compressor hanging off of me, I am afraid I would have been burned. It seriously gets very very hot.  I wouldn't run it more than five minutes at a time if I ever use it again, which I highly doubt.

Also, the power cord is so very short, that you need an extension cord if you are going to reach anywhere higher than two feet off the ground and one foot from my paint area. I didn't use an extension cord, but you will need one. The hose itself is way too short to have a decent reach if you chose not to hang that device off your body. I had a step ladder so I didn't have to hold it. When you shut it off, the switch is also very hot.

I do feel ripped off due to the above reasons. I would highly recommend this product be investigated for safety and quality. For the price I paid ($129.84 plus $19.95 shipping...$9.95 -3 containers, $4.95 for two cloth, tape and five strainers and tax of $12.66) Total of $187.30, it never should have done this within 20 minutes of using the product. 

There is a 5 year replacement warranty should the product have a defect in materials or workmanship, they state they will repair or replace it without charge to you but a shipping and processing fee may apply.  They give their Customer Service Number as 800-431-1902. I don't feel I should be paying anything to correct their defective product.

I seriously suggest staying away from this product and if need be, purchase a low end professional model instead.

This report was posted on Ripoff Report on 08/27/2012 03:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paint-Zoom-LLC/Ontario-California-91761/Paint-Zoom-LLC-Purchased-paint-zoom-platinum-Air-hose-for-paint-sprayer-detached-from-g-932975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

An Update from California Gal about the Paint Zoom

AUTHOR: California Gal - (United States of America)

On 30 August, I read the post by a Representative of the Paint Zoom company regarding my 27 August post. I must admit, I was extremely surprised, because they wanted to replace my defective product with a brand new one! I was sent a replacement of my defective Paint Zoom Platinum shortly after I contacted Mary back.

How often does a company go out of their way to make a customer happy? I have to give them extra points for seeking me out to correct the problem, because they could have ignored me.

While I havent used my new replacement model yet to see if all the issues I had with the one I purchased in 2011 are gone, I do notice right away out of the box, that the hose and gasket connections are much, much better made.

And now it includes a bar that attaches to the side of the compressor so it isn't right up against you when you have it attached to the strap to hang it off of your shoulder. That will certainly help
keep the airflow vents clear (although I didn't use it that way myself). I see the improvements I noticed, as positives in the safety and quality of the product.

I do appreciate the CSR (Mary) taking care of my issue like she did. I wanted to write a follow-up here,  so anyone else who reads my initial post will know how it was handled.

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#2 UPDATE Employee

Paint Zoom

AUTHOR: Marya - (United States of America)


I work for the Paint Zoom company. The unit will feel hot if the air slots are covered. They need to be uncovered to allow the unit to cool itself. Customer service is following the company policy per the warranty...if you need a replacement part you are required to pay replacement s/p. I realize that you just opened the package but have had it almost a year so they are doing what they have been asked to do. Please email me directly at marya@paintzoom.com and we will arrange to get your unit back and replaced. Thank you, Mary
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